Service and Implementation Engineer
Terumo Blood and Cell Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Porto • Portugal
Visit company websiteExplore more
About the role
- Provides a high level of Technical Service and IT support, Customer Implementation, according to established standards
- Performs installations, preventive maintenance and repairs according to company quality levels
- Negotiation, coordination with Account Manager, and Product Specialist to define and develop interfaces
- Systems implementation in conjunction with Sales Consultant at customer site for TerumoBCT instruments
- Develop and prepare documentation for customer implementation of IT products and instruments
- Handle customer calls for technical problems and troubleshooting issues
- Register/copy outcome reviews of all handled procedures done on each machine
Requirements
- High University degree in technical direction or IT or equal through experience
- 5 years of experience as a Field Service Representative and IT support with a consistent high performance, in medical device environment
- High level of knowledge in IT Infrastructure, Networking, Databases and Interconnectivity with different systems
- Requires high level of organizational and territory management skills
- Speaks, reads and writes fluently in the local language, plus fluent in English. Spanish is an additional asset
- Requires to be certified (sign off) on assigned products
- Posses a valid driving license for a car
Benefits
- Competitive salary
- A wide range of benefits
- Flexible and hybrid workplace
- Continuous learning and growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporttechnical serviceinstallationspreventive maintenancerepairstroubleshootingIT infrastructurenetworkingdatabasesinterconnectivity
Soft skills
negotiationcoordinationorganizational skillsterritory managementcommunication
Certifications
certified on assigned products