Terumo Blood and Cell Technologies

Support Engineer

• Provides quality support for ITS customers by assisting with technical computer and software issues.
• Installs, fully configures, and supports Windows operating system and Microsoft Office applications.
• Works incoming requests via the incident and request tracking tool to assist in the resolution of computer-generated issues.
• Handles hardware and software asset management.
• Ensures customer satisfaction by providing answers and resolution to incoming issues.
• Logs customer contacts and either answers questions directly or appropriately evaluates requests for escalation to the next level or specialist for resolution.
• Assists in resolving various connectivity issues, both remote and local.
• Coordinates schedules with team members to ensure coverage during business hours.
• Works directly with other technical groups to analyze and resolve technical issues in the areas of client computing, servers, WAN/LAN, VoIP telephony, and business applications.
• Recommends modifications to system processes within the area(s) of functional expertise.
• Participates on project teams as necessary to design and implement new or changed IT services.
• Creates knowledge articles for associates and IT colleagues.

ITS Support Technician

Manager

• leads the design, deployment, and enhancement of employee surveys, pulse checks, and listening programs across the full talent lifecycle
• lead the architecture and design of complex, distributed systems with a focus on scalability, security, and performance
• leads the design and deployment of a new suite of surveys to measure behaviors in support of leadership pathways and other development and training interventions
• develops and maintains NLP‑based sentiment‑analysis models to evaluate open‑text feedback and identify themes, tone, and emerging risks
• integrates structured and unstructured data to produce comprehensive insights on employee experience, engagement, and organizational health
• delivers dashboards, reports, and executive‑ready presentations that clearly communicate trends, risks, and recommended actions
• manages, coaches, and develops across the insights team of Data Scientists and Engineers

Global Manager, Survey Science, Analytics & Programming

Administration

• Provide Basis Administration for Terumo BCT’s SAP environment
• Perform hands-on technical tasks for development, testing and operations
• Support SAP Applications: ECC 6.0, Business Warehouse 7.5, Process Integration 7.4, Solution Manager 7.2 on S/4HANA
• Participate in project implementations, post-production support, troubleshooting, and problem resolution
• Provide technical support, including rotation of 24x7 on-call responsibilities
• Work closely with the Basis team to resolve application issues and implement SAP upgrades
• Maintain standard operating procedures and documentation
• Monitor Early Watch sessions and daily operational support tasks

SAP Basis Administrator

Supply Chain

• own and evolve end‑to‑end sourcing strategies across freight and logistics categories
• partner closely with cross‑functional stakeholders to drive cost savings, service improvements, and risk‑smart supplier relationships
• lead complex RFx events and global freight bids to negotiating contracts
• build multi‑year category roadmaps
• translate spend analytics into compelling business cases
• execute strategic sourcing strategies, best practices, and initiatives that support improvements in supplier quality, total cost effectiveness, enhanced service levels, improved coordination, delivery, pricing, payment terms, risk compliance and other areas as identified
• develop negotiation strategies
• gain alignment from stakeholders
• lead cross-functional, category-based negotiation teams
• implement appropriate supplier risk analysis
• directly negotiate with suppliers
• prepare business cases, including ROI models and effectively present cost savings proposals to appropriate parties for approval and qualification
• ensure purchasing compliance with legal, financial, and regulatory requirements (e.g., JSOX)

Category Manager – Indirect, Supply Chain

Software Engineer

• Provides analysis and functional/technical skills in an existing and emerging Salesforce environment
• Works within the Salesforce and ServiceMax development team
• Performs research, analysis, design, configuration, coding, testing, maintenance, support, training, and implementation of IT solutions in Salesforce platform
• Primarily focuses on work within the Experience Cloud ecosystem, including development and optimization of external-facing portals
• Supports Agentforce initiatives through deployment of new virtual agents to improve overall customer experience

ITS Support Technician

Global Manager, Survey Science, Analytics & Programming

SAP Basis Administrator

Category Manager – Indirect, Supply Chain

Senior Programmer Analyst, Salesforce