Terry Black's Barbecue

General Manager

Terry Black's Barbecue

full-time

Posted on:

Location Type: Office

Location: Waco • Texas • United States

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Tech Stack

Chef

About the role

  • Oversee daily operations across all three concepts, ensuring consistent execution and guest satisfaction
  • Maintain brand standards, service expectations, and operational flow across bowling, food, and beverage
  • Ensure facilities, equipment, and systems are maintained to company and safety standards
  • Act as the primary escalation point for operational issues and guest concerns
  • Recruit, hire, train, develop, and retain management and hourly teams
  • Establish clear expectations, accountability, and performance standards
  • Coach managers and key leaders through regular check-ins and performance reviews
  • Foster a culture of professionalism, hospitality, and teamwork across all concepts
  • Own P&L performance, including labor management, COGS, controllables, and profitability
  • Build and manage schedules aligned with business demand and labor targets
  • Monitor sales trends, operational metrics, and guest feedback to drive improvement
  • Support inventory controls, cash handling, and loss prevention practices
  • Ensure a seamless and elevated guest experience across all touchpoints
  • Lead by example on the floor, especially during peak periods
  • Resolve guest issues promptly and professionally
  • Maintain strong service pacing and flow between bowling, bar, and dining experiences
  • Coordinate operations between Big Bob’s Bowling, Smoko Loco, and Glory Roll Sushi Bar
  • Ensure proper communication and collaboration between culinary, bar, and service teams
  • Support specialty programming, events, and peak-period execution
  • Balance volume-driven service with high-touch hospitality where required
  • Ensure compliance with all local, state, and federal regulations
  • Maintain food safety, alcohol service, and workplace safety standards
  • Ensure required certifications (food handler, alcohol service, etc.) are current
  • Uphold cleanliness, organization, and inspection readiness at all times

Requirements

  • 5+ years of General Manager or senior leadership experience in hospitality, entertainment, or food & beverage
  • Proven experience managing multi-revenue-stream or multi-concept operations
  • Strong understanding of labor management, cost controls, and P&L accountability
  • Experience leading both FOH and BOH teams
  • High level of organization, professionalism, and decision-making ability
  • Comfortable working nights, weekends, and holidays as business demands
  • Experience with bowling, entertainment venues, or hybrid hospitality concepts (preferred)
  • Background in bar-driven or chef-forward operations (preferred)
  • Experience working alongside tipped culinary or bar teams (preferred)
  • Familiarity with high-touch guest service environments (preferred)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L accountabilitylabor managementcost controlsinventory controlscash handlingloss preventionfood safety standardsalcohol service standardsoperational metricsperformance reviews
Soft Skills
leadershipcommunicationorganizationprofessionalismdecision-makingteamworkguest satisfactioncoachingaccountabilityproblem-solving
Certifications
food handler certificationalcohol service certification