Terry Black's Barbecue

Manager

• Oversee daily operations across all three concepts, ensuring consistent execution and guest satisfaction
• Maintain brand standards, service expectations, and operational flow across bowling, food, and beverage
• Ensure facilities, equipment, and systems are maintained to company and safety standards
• Act as the primary escalation point for operational issues and guest concerns
• Recruit, hire, train, develop, and retain management and hourly teams
• Establish clear expectations, accountability, and performance standards
• Coach managers and key leaders through regular check-ins and performance reviews
• Foster a culture of professionalism, hospitality, and teamwork across all concepts
• Own P&L performance, including labor management, COGS, controllables, and profitability
• Build and manage schedules aligned with business demand and labor targets
• Monitor sales trends, operational metrics, and guest feedback to drive improvement
• Support inventory controls, cash handling, and loss prevention practices
• Ensure a seamless and elevated guest experience across all touchpoints
• Lead by example on the floor, especially during peak periods
• Resolve guest issues promptly and professionally
• Maintain strong service pacing and flow between bowling, bar, and dining experiences
• Coordinate operations between Big Bob’s Bowling, Smoko Loco, and Glory Roll Sushi Bar
• Ensure proper communication and collaboration between culinary, bar, and service teams
• Support specialty programming, events, and peak-period execution
• Balance volume-driven service with high-touch hospitality where required
• Ensure compliance with all local, state, and federal regulations
• Maintain food safety, alcohol service, and workplace safety standards
• Ensure required certifications (food handler, alcohol service, etc.) are current
• Uphold cleanliness, organization, and inspection readiness at all times

General Manager

• Lead shifts with visible, hands-on presence
• Ensure Legendary Hospitality standards are delivered consistently
• Manage bowling lane flow, wait times, and guest communication
• Resolve guest concerns quickly and professionally
• Support private events and league nights with seamless execution
• Coach and develop FOH and bar team members
• Support hiring, onboarding, and training
• Maintain accountability around service standards and steps of service
• Foster a culture built on energy, urgency, and ownership
• Support sales-driving initiatives and promotions
• Manage labor to budget while maintaining service levels
• Monitor bar controls, cash handling, and daily reporting
• Protect margins through operational discipline
• Oversee beverage quality and consistency
• Maintain proper liquor controls and inventory processes
• Ensure compliance with TABC and company policies
• Support execution of seasonal cocktails and promotions
• Ensure cleanliness and organization throughout the venue
• Enforce safety and security standards
• Uphold Black Family Hospitality core values daily

Assistant Manager

•Lead, coach, and develop all BOH team members
•Build schedules based on sales forecasts and event volume
•Ensure all food meets brand standards for taste, presentation, and consistency
•Manage ticket flow during peak bowling and bar hours
•Protect recipe adherence and portion control
•Oversee prep systems and pars
•Manage food cost and labor cost to budget

General Manager

Assistant Manager

Kitchen Manager