Assistant General Manager
Terry Black's Barbecue
full-time
Posted on:
Location Type: Office
Location: Houston • Texas • United States
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About the role
- Provides general supervision, including interviewing and hiring, employee engagement, personal attendance, and training.
- Contributes to the restaurant's progress and growth.
- Sets an example to team members of commitment and process expertise.
- Hires and trains restaurant staff.
- Organizes and oversees the staff schedules.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with restaurant policy.
- Supervises food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
- Ensures customer satisfaction with all aspects of the restaurant and dining experience.
- Handles customer complaints, resolving issues in a diplomatic and courteous manner.
- Ensures compliance with alcoholic beverage regulations.
- Estimates food and beverage costs.
- Manages inventory and purchases food and supplies.
- Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
- Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
- Maintains sales records and tracks cash receipts.
- Prepares and submits operations reports and other documentation requested by the company leadership.
- Performs other duties as assigned.
Requirements
- Strong supervisory and leadership skills.
- Excellent interpersonal skills with a focus on customer service.
- Excellent time management skills.
- Excellent organizational skills and attention to detail.
- Familiarity with food handling, safety, and other restaurant guidelines.
- Proficient with Microsoft Office Suite or related software.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
food preparationinventory managementcost estimationperformance evaluationemployee trainingschedulingcompliancerestaurant operationscustomer satisfactionreport preparation
Soft Skills
supervisory skillsleadership skillsinterpersonal skillscustomer servicetime managementorganizational skillsattention to detaildiplomacyconflict resolutionemployee engagement