TerrAscend

Sales and Service Operations Coordinator

TerrAscend

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Oversee the full lifecycle of wholesale orders while working cross-functionally across the enterprise.
  • Act as a key counterpart to Territory Sales Managers.
  • Exercise strong operational judgement and have a deep understanding of wholesale workflows.

Requirements

  • Responsibilities include but are not limited to:
  • __**Order Operations & System Management**__
  • Manage the wholesale order workflow across LeafTrade, the DMT utility, Epicor, and Wherefour, ensuring accuracy, compliance, and timely processing.
  • Receive and process orders submitted via menus, validating completeness, SKU accuracy, and alignment with current inventory.
  • Use the DMT utility to identify duplicates, SKU conflicts, and inventory discrepancies prior to system upload.
  • Upload validated orders into Epicor and monitor downstream synchronization into Wherefour, resolving sync errors or data mismatches.
  • Enforce inventory visibility rules in LeafTrade to uphold FIFO and prevent premature SKU exposure.
  • Troubleshoot system issues and maintain checks and balances throughout the order lifecycle to ensure operational integrity.
  • Collaborate with Territory Sales Managers to clarify order details and resolve discrepancies.
  • Build and maintain menus for customers and TSMs.
  • Identify opportunities to streamline workflows and improve system efficiency
  • __**Sales Enablement & Communication**__
  • Send stock‑out notifications to wholesale customers and provide replacement options using updated menus.
  • Build, update, and distribute menus for Territory Sales Managers based on current inventory and product availability.
  • Communicate proactively with TSMs regarding order discrepancies, inventory constraints, and required corrections.
  • Provide operational insights and system guidance to support TSMs in customer interactions.
  • Coordinate with Sales to ensure orders meet internal standards and compliance requirements.
  • Identify sales opportunities through inventory trends and stock‑out patterns.
  • Maintain clear, professional communication with internal and external stakeholders.
Benefits
  • Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
  • Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
  • Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
  • Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
  • Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
  • 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
  • Pet Insurance – Affordable coverage options to keep your pets healthy.
  • Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
  • Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
  • Disability & Life Insurance – Company-paid protection for life’s unexpected moments.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order operationssystem managementworkflow managementinventory managementdata validationtroubleshootingsales enablementprocess improvementSKU managementcompliance management
Soft Skills
operational judgementcommunicationcollaborationproblem-solvingproactive communicationstakeholder managementorganizational skillsattention to detailcustomer serviceanalytical thinking