Terraformation

IT Support Technician

Terraformation

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $90,000 per year

About the role

  • Answer incoming support requests regarding software, services, hardware, or networking issues promptly.
  • Manages and tracks the ticketing system, ensuring all employees are updated on support requests
  • Documents processes, solutions, or problems in a way that helps the Information Technology team scale solutions for the company.
  • Notifies direct leadership regarding recurring issues or patterns of problems in the environment; tries to find solutions to systemic issues, and presents their solutions to the team for implementation.
  • Escalates issues to the appropriate team member when necessary.
  • Maintains the confidentiality and privacy of employee and company-sensitive data.
  • Performs assigned tasks promptly with accuracy, efficiency, and empathy.

Requirements

  • High school degree or equivalent required, or a combination of education and experience that provides equivalent knowledge and expertise.
  • At least 2 years of experience providing IT support to an organization
  • Excellent written and verbal communication skills
  • Experience providing technical support and solutions to customers
  • Ability to think critically about problems and solve them independently
  • Knowledge of IT systems
  • Excellent time management skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporttechnical supportticketing system managementproblem-solvingdocumentationIT systems knowledge
Soft Skills
communication skillscritical thinkingtime managementempathyaccuracyefficiency
Certifications
high school degree or equivalent