Terraformation

Support Engineer

• Answer incoming support requests regarding software, services, hardware, or networking issues promptly.
• Manages and tracks the ticketing system, ensuring all employees are updated on support requests
• Documents processes, solutions, or problems in a way that helps the Information Technology team scale solutions for the company.
• Notifies direct leadership regarding recurring issues or patterns of problems in the environment; tries to find solutions to systemic issues, and presents their solutions to the team for implementation.
• Escalates issues to the appropriate team member when necessary.
• Maintains the confidentiality and privacy of employee and company-sensitive data.
• Performs assigned tasks promptly with accuracy, efficiency, and empathy.

IT Support Technician