Schedule, track, and monitor shipments to ensure on-time pickup and delivery
Coordinate directly with carriers, freight providers, and third-party logistics partners
Proactively address shipment delays, service disruptions, or documentation discrepancies
Maintain visibility of transportation costs, timelines, and service performance
Serve as the primary point of contact for shipment status updates and logistics inquiries
Communicate professionally with customers, vendors, and internal teams
Provide accurate and timely shipping quotes to Sales and Operations teams
Develop and maintain an understanding of customer-specific requirements, pricing, and service expectations
Prepare, review, and maintain transportation documentation including bills of lading and applicable compliance paperwork
Ensure adherence to DOT regulations and company compliance standards
Maintain accurate shipment records within ERP and carrier portals
Identify opportunities to improve route efficiency and transportation productivity
Support equipment tracking and maintenance coordination
Recommend process improvements to enhance logistics performance and customer satisfaction
Able to manage multiple shipments and stakeholders simultaneously

Requirements

2+ years of experience in logistics coordination, transportation planning, or supply chain operations
Must be resourceful, organized, and able to provide exceptional customer service
Proficient in Microsoft Office, Google Suite, and SAP
Experience within shipper portals - FedEx, UPS, etc.
Must possess positive, effective verbal and non-verbal communication skills
Must possess emotional intelligence with outstanding interpersonal skills
Familiarity with DOT compliance and best practices

Benefits

Medical, Dental, Vision, Life, AD&D insurance available after 30 days
401(k) plan with company match available after 30 days
Employee Assistance Program
22 PTO + 2 VTO + 9 paid holidays per year
Hybrid work schedule (after 90 days of employment)
Year-round Flex Fridays, as schedule allows

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

logistics coordinationtransportation planningsupply chain operationsshipping quotestransportation documentationroute efficiencyprocess improvementsshipment trackingshipment records managementDOT compliance

Soft Skills

customer serviceorganizationcommunicationemotional intelligenceinterpersonal skillsresourcefulnessproblem-solvingtime managementmultitaskingstakeholder management