TerminixSIS India

Manager

• Develop the management team to achieve growth, productivity, and profitability goals of the Branch as well as deliver legendary customer experiences
• Interview job applicants and select top candidates as well as monitor staffing needs
• Plan, identify, communicate, and delegate key responsibilities and practices to the operations and service management team to ensure smooth flow of operations within the Branch
• Drive the implementation of company programs and initiatives by motivating and supporting the management team within the district to develop and implement action plans that meet operational and organizational objectives
• Review environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals
• Play a supporting and auditing role with operations, sales, and office leadership positions

Branch Manager

Outside Sales

• The primary purpose of this role is to sell the company's industry leading pest management services and products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement
• Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services
• Complete Home diagram using Sales CRM
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations to ensure the job is completed satisfactorily
• Complete daily activities and sales performance using the company sales CRM

Outside Sales Professional

Product Marketing

• Own all aspects of the business, ensuring lead growth, retention and upsell plans are clearly defined and implemented to ensure market share, sales, profitability, cancels, and renewals are addressed by cross functional partners for their assigned LOBs.
• Collaborate with the Campaigns team and channel owners to develop the Omni-Channel plan, ensuring alignment of customer targeting, LOB, and vertical priorities to achieve AOP goals.
• Own the revenue growth targets for respective LOB's related to marketing initiatives and innovation launches.
• Work closely with the Data, Analytics & Insights and Product Management team to assess competitive landscape, market trends and customer data to identify opportunities and inform decisions.
• Responsible for ensuring the innovation roadmap will deliver on customer’s wants and needs and help meet financial targets.
• Lead the definition and execution of go-to-market strategies, value propositions and claims that speak to customer needs.
• Supervises the product launch plans of designed LOBs, including the development of collateral, sales tools, playbooks.
• Maintain ongoing, regular cadence of communication with Sales Leaders to ensure alignment, including leading a Commercial Sales & Marketing Council.
• Define, coordinate and deliver Marketing to Sales program, product and pricing training and updates through partnerships with both internal and external stakeholders.
• Lead the collaboration and coordination of multiple teams including Commercial Sales and Marketing teams, Marketing Business Partners to ensure execution of product strategies and plans at the local level, and confirm local needs are embedded in go-to-market plans for products for a given line of business to develop and execute campaigns and marketing initiatives.
• Develop materials and resources to encourage partnerships with customers.
• Manage resources to ensure marketing assets and content library is up to date.
• Manage responsibilities for trade show/event strategy success, including strategic direction, content direction, budget, and ROI reporting.
• May attend events as required.
• Responsible for ensuring the tracking expenses against budget, and reporting return on investment regularly to the DOM and finance department on fiscal status.

Commercial Product Marketing Manager

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancelation requests
• Inspecting and evaluating the performance of Pest Technicians
• Monitoring and maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

Service Manager

Data Analyst

• Lead data mining and collection procedures; maintain governance with data architecture and business intelligence teams
• Ensure data quality and integrity
• Interpret and analyze data problems; translate into meaningful information and visualizations to executive leadership, market leaders and other department heads
• Conceive of, develop, plan and prioritize data projects in partnership with CX leadership
• Build analytic systems and predictive models to support ongoing and future data needs
• Test and evaluate performance of recommended solutions, quantify outcomes and manage tuning cycle for ongoing improvement to systems and models
• Experiment with new models and techniques to ensure our solutions grow with us
• Align all data projects with organization goals
• Build relationships with managers and leaders to size analytical opportunities and create delivery plans to ensure we are positioned to support quality business cases and deliver ROI
• Facilitate analytical conversations with the business around “the art of the possible using data science”, explore data from a modelling perspective, and perform initial exploratory data analysis to assess business value
• Ensure model implementations conform to regulatory requirements and produce clear documentation to support
• Manage analytical projects and coordinate activities with other shared service partners by prioritizing relevant activities and providing subject matter expertise
• Undertake personal development to ensure up to date skills and knowledge

Senior Data Analyst, Customer Experience

Service Manager – Commercial

Account Executive

• Sell the company's industry leading pest management services and products to new and existing commercial customers.
• Create new business opportunities through cold calling, prospecting, networking, leads, referrals, and cross-selling
• Visually inspect buildings for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for Commercial customers
• Craft territory development strategies that will result in exceeding sales targets
• Learn and maintain complete knowledge of Rentokil’s programs, protocols, pricing policies, and service offerings
• Build partnerships and collaborate effectively with internal departments to maximize growth opportunities and ensure the delivery of outstanding service solutions
• Complete daily activities and sales performance using the company sales CRM

• Retain and grow assigned account portfolio
• Manage a $6M+ portfolio of business with a sales growth goal of 12%
• Develop and implement customized business plans to identify growth opportunities
• Focus on profitability through renewal negotiations and client discussions
• Responsible for relationship wellness through ongoing risk assessments and client satisfaction measurements

Strategic Account Executive

Operations

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Operations Manager

• Analyze marketing performance data to identify trends, opportunities, and areas for improvement in driving MQLs
• Support development and implementation of data-driven marketing strategies to achieve business objectives
• Support A/B tests and other experiments to optimize marketing campaigns and website performance
• Develop Learning plans that allow for systemic improvement in website performance
• Create and maintain dashboards to monitor key metrics and provide real-time insights to stakeholders
• Develop comprehensive reports on marketing performance and ROI
• Ability to tell a story through the analysis of data
• Collaborate with marketing teams to align on data requirements and insights
• Partner with technology and product teams to ensure data accuracy and accessibility
• Communicate complex data insights to both technical and non-technical audiences
• Conduct weekly/monthly meetings focused on reviewing weekly/monthly performance of marketing campaigns

Senior Data Analyst, Marketing

• Design and lead an enterprise-wide "Voice of the Customer" (VOC) framework across all digital and physical touchpoints.
• Establish closed-loop tracking mechanisms to ensure customer insights translate into documented operational and financial ROI.
• Build predictive driving models linking NPS, CSAT and CVC to tangible financial outcomes, such as renewal rates, churn prevention, and expansion revenue.
• Architect robust primary research and brand tracking programs to monitor market position and competitor behavior.
• Identify and analyze complex datasets to provide feedback to the CDO organization on enterprise-level data requirements.
• Cultivate strategic partnerships with CX Forum, Sales, Marketing, and Service delivery teams to guide decision-making based on customer signals.
• Collaborate with the CX office to map cross-channel customer journeys (web, mobile, service, offline) and identify critical friction points and "moments of truth".
• Design A/B tests and quasi-experiments focused on improving the end-to-end customer experience and commercial performance.
• Deliver high-impact narratives and performance scorecards, quantifying root causes of customer pain points to guide leadership decision-making.

Senior Manager, Customer Insight

Digital Marketing

• Analyze marketing performance data to identify trends and opportunities to drive MQL growth
• Contribute to the implementation of data-driven marketing strategies to achieve specific business objectives
• Develop and execute learning plans focused on the systemic improvement of website performance
• Design and maintain automated dashboards to provide real-time performance insights to stakeholders
• Generate comprehensive reports evaluating market performance and ROI for leadership
• Translate complex data sets into cohesive narratives that inform both technical and non-technical audiences
• Partner with technology teams to audit and ensure the accuracy and accessibility of marketing data
• Lead weekly performance review meetings to track campaign health and alignment

Data Analyst, Digital Marketing

• Sell the company's Commercial Pest Management Services and Products to new and existing Commercial customers.
• Create new business opportunities through cold calling, prospecting, networking, leads, referrals, and cross-selling.
• Visually inspect buildings for pests, pest harborage, and pest entries.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for Commercial customers.
• Craft territory development strategies that will result in exceeding sales targets.
• Learn and maintain complete knowledge of Rentokil’s programs, protocols, pricing policies, and service offerings.
• Build partnerships and collaborate effectively with internal departments to maximize growth opportunities and ensure the delivery of outstanding service solutions.

• Sell the company's Commercial Pest Management Services and Products to new and existing Commercial customers
• Maintain a customer-focused service to grow the business
• Call on a full spectrum of market segments including hospitality, food & beverage processing, healthcare, and retail
• Join a comprehensive training program to learn pest management services and products
• Inspect and identify infestations of all kinds of organisms, insects, birds, and other pests
• Create new business opportunities through cold calling, prospecting, networking, leads, referrals, and cross-selling
• Visually inspect buildings for pests, pest harborage, pest entries, etc.
• Sell pest control solutions as well as preventative maintenance for Commercial customers
• Craft territory development strategies that will result in exceeding sales targets
• Build partnerships and collaborate effectively with internal departments to maximize growth opportunities and ensure the delivery of outstanding service solutions