Customer Success Manager
Customer.io
Job Level
Junior
About the role
- Provide day-to-day operational and administrative support to Delivery team
- Assist with internal processes and tools such as Salesforce and other system-related needs
- Coordinate internal and external scheduling for technical teams and manage team calendars
- Ensure efficient time allocation for internal and customer-facing activities
- Support process improvements and workflow optimization
- Work closely with internal departments (Delivery, Finance, Business Operations) and external customers
- Collaborate with global teams and customers across multiple time zones requiring flexibility and clear communication
Requirements
- 1+ years of experience in an operational role, preferably in a global high-tech company
- Familiarity with Salesforce (CRM) – an advantage
- Strong organizational and multitasking skills
- Analytical mindset and attention to detail
- Excellent communication and teamwork abilities
- Ability to adapt to changing priorities and work under pressure
- High level of professionalism and discretion
- Fluency in English – required
- Daily work with Salesforce, Google Workspace (Docs, Sheets, Calendar), project management tools (e.g., Monday), and internal reporting dashboards.
