Teramind

Mid-Market Customer Success Manager

Teramind

full-time

Posted on:

Location Type: Remote

Location: New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Cyber Security

About the role

  • Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization
  • Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI
  • Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates
  • Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps
  • Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

Requirements

  • 3+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion
  • Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes
  • Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics
  • Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels
  • Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)
Benefits
  • Competitive salary
  • High-quality health benefits
  • 401(k) with employer match
  • Career growth opportunities
  • Unlimited paid time off
  • Company-issued laptop (choice of Mac or PC)
  • Professional development budget
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B Customer Successcustomer health metricssubscription renewal processescybersecurity
Soft Skills
relationship-buildingnavigating high-stakes conversationsdetail-orientedhighly organized