TEOCO

Analyst

• Process utility invoices within the Cost Management system (BillTrak), ensuring accuracy and alignment with client requirements
• Monitor and manage multiple workflow states, including Priority Process, Balance Forward Review, and Credit Balance workflows
• Complete invoice processing within the same business day to mitigate risk of service disruption
• Review supplier portal balances and identify discrepancies requiring follow-up
• Investigate and resolve invoice discrepancies, billing errors, and account variances
• Coordinate with external suppliers and internal stakeholders to obtain necessary information and drive resolution
• Initiate, manage, and reconcile utility disputes and re-bills
• Maintain ownership of disputes through resolution, with a target resolution timeframe of 90 days
• Track and document daily status updates within the company’s dispute management system
• Communicate effectively with internal teams and external partners
• Engage in both asynchronous and real-time communication methods
• Maintain accurate and up-to-date records across workflow and dispute tracking systems
• Perform special projects and reporting/analysis as assigned
• Provide support across Managed Services clients as business needs arise
• Serve as backup support for team members on invoice processing and related workflows

Utility Reconciliation Analyst

• Utility Payment Evaluation: Research and, if necessary, make payment on urgent past due notices and high priority issues for any account that could be in jeopardy of service shut off. Utilize internal TEOCO systems to document payment activity to ensure accurate financial governance. Utilize specific client systems to gather data that will support decision making. Analyze collected data to determine if emergency payment is required. Candidate will conduct Vendor/Supplier outreach, as necessary, plus undertake collaboration with internal teams. Handle root cause analysis and incorporate lessons learned from past incidents.
• Functional Management: Function as a back-up to management when current manager is out or not available for certain time periods. Provide mentorship to other team members. Assist with documentation of processes and training of new employees as needed.
• Become a SME in TEOCO, client, and payment partner systems, include querying tools. Demonstrate solid Excel skills.
• Complete reporting and analysis as directed by management: Weekly Bank Reconciliation Report; Weekly Credit Card Reimbursement Reconciliation; Assign and Monitor the monthly Multiple 911 Report; Weekly Aging EFT Payment Report; Accrual Report Distribution.
• Successfully interface with payment partner (tickets, queries, hotline, reporting, recurring calls, escalation issues) as needed.

Utility Payment Analyst

• Own the end-to-end resolution of billing discrepancies by electronically filing and tracking disputes through their entire lifecycle for assigned vendors.
• Serve as a proactive liaison between external vendors and internal auditors, facilitating clear communication to expedite solutions.
• Maintain comprehensive client and vendor reporting.
• Conduct targeted research into complex billing issues to support management’s strategic goals.
• Play an integral role in efforts to meet both client and internal metrics/goals.
• Develop and maintain an escalation list of contacts for assigned vendors.
• Obtain or maintain portal IDs for vendors that require interaction through portals.
• Understand the nuances associated with each vendor portal and how to navigate within them.
• Run or provide support to management on vendor calls.
• Proactively work to understand major dispute issues associated with assigned vendors.
• Execute BOTs that automate processes and support further automation as opportunities arise.

Telecom Reconciliation Analyst – Night Shift

Human Resources

• Works directly with the HR Director on daily operations, and projects.
• Conduct New Hire Orientation, collect all employee forms & complete new hire & exit processes
• Administers health and welfare plans including enrollments, changes and terminations
• Administer and quality-check all company benefit transactions and invoices
• Tracking of sick-leave, LWOP, FMLA, & Disability
• Interpret policies and procedures, as well as serve as a resource for employees with regard to Human Resource policies, procedures, payroll issues, and routine benefit questions
• Helping to streamline our behind the scenes processes by drafting SOP’s and creating internal checklists
• Tracks and submits all employee payroll changes
• Responsible for proper document retention & filing of all HR related and employee materials
• Generates COS Letters, Separation Agreements, and other employment related contracts
• Enters HR data into payroll and HRIS system. Runs ad-hoc reports
• Creates and maintains various HR-related files, spreadsheets
• Provide general support to Recruitment function when needed.
• Responsible for ensuring federal and state compliance standards
• Handles unemployment claims and employment verifications
• Answers employee inquiries in a timely fashion, and refers complex questions to appropriate Human Resource staff members
• Participates in special projects as required

Junior HR Generalist

• Set up 500–1,000 new utility billing accounts (BANs) per month within TEOCO’s Bill Trak system
• Accurately populate required account data in accordance with established Operations Guides
• Validate billed site information associated with each new billing account
• Collaborate with multiple stakeholders, including client contacts and vendors, to complete account setup
• Conduct periodic audits of existing BANs to ensure accuracy and completeness of:
• Maintain data integrity and ensure timely completion of assigned tasks
• Review reports and do quality assurance checks on current Billing Accounts to ensure validity.

Utilities Billing Account Analyst

• Perform detailed analysis of telecom invoices and related datasets to identify potential vendor overbillings and billing discrepancies.
• Document identified overbillings in structured spreadsheet formats and upload claims into TEOCO’s Claim Center application with clear explanations and supporting evidence.
• Participate in client calls and meetings to present audit findings, explain methodologies, and respond to inquiries.
• Apply audit methodologies such as pattern recognition, data filtering, and cross-referencing across multiple data sources to validate findings.
• Utilize tools including Microsoft Excel, Microsoft Access, KNIME, and SAP BusinessObjects to analyze large datasets and support audit processes.
• Research and validate billing discrepancies using contracts, tariffs, provisioning systems, and other relevant documentation.
• Review and approve invoices within TEOCO’s Cost Management system (BillTrak), ensuring proper analysis, coding, and documentation standards are met.
• Support reporting initiatives by monitoring scheduled reports, developing new reporting solutions, and ensuring alignment with internal and client KPIs.
• Assist with client and vendor communications, including responding to inquiries and supporting issue resolution.

Senior Telecom Expense Analyst

Auditor

• Analyze client invoice data and pinpoint vendor overbillings or under billings.
• Apply general audit principles such as pattern recognition, data filtering, and cross-referencing multiple data sources.
• Analyze contracts, tariffs, Interconnection Agreements, and research potential data sources.
• Use software such as MS Excel, SQL, MS Access, Python, KNIME, Alteryx, and Business Objects.
• Load potential overbillings or underbillings into TEOCO's web-based Claim Center application.
• Provide ongoing support to the reconciliation team and participate in client calls as needed.