Tenon

ServiceNow

• Developing, installing, and troubleshooting scoped ServiceNow applications
• Assisting in maintaining detailed documentation of application design, logic and code to train other developers on the application
• Working on the creation of workflows from scratch and customizing the existing workflows and workflow activities based on the business requirements
• Creating and maintaining inbound actions, custom reports, scheduled reports, and dashboards
• Developing import sets, data sources, transform maps for data loads and management.
• Creating and using update sets, Remote Instance, and Team Dashboard to move customizations between ServiceNow instances
• Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security
• Partnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high-quality implementations
• Leading or supporting customer-facing workshops, discovery sessions, and solution design conversations
• Troubleshooting complex issues in collaboration with customers and providing clear, timely communication throughout resolution
• Serving as a trusted technical advisor during implementations and post-go-live support

Senior ServiceNow Technical Consultant