Tennessee Sign Company

Manager

• Converts sales leads into clients through a process of analyzing customers' needs, submitting job proposals for customer review, closing the sale.
• Facilitates successful customer transition from sales to production and writing and facilitating change orders.
• Ensures referral source retention, collection of all payments, and customer satisfaction via quality control process.
• Manages and improves our sales process to meet annual revenue goals and achieve predictable gross profit margin objectives.
• Coordinates the sales process with key stakeholders to ensure the entire customer experience meets service and quality objectives.
• Assists with and accepts delegated tasks from the General Manager.
• Picks up & delivers materials, supplies, signs, etc.
• Ensures project estimates reflect scope of work required by the customer.
• Ensures sales revenue and profitability goals are achieved and maintains accurate use of sales software.
• Facilitates weekly sales meetings and accurate end of month reporting of Sales KPIs.
• Completes necessary briefing with assigned Project Coordinator for each job sold.

Sign and Graphic Market Manager

• Converts sales leads into clients through a process of analyzing customers' needs, submitting job proposals for customer review, closing the sale, facilitating successful customer transition from sales to the project coordination team, writing and facilitating change orders, and ensuring referral source retention and customer satisfaction via quality control process.
• The Sales Rep. is responsible for producing sales that meet produced gross profit margin objectives.
• He/she coordinates the sales process to see that service and quality objectives are fulfilled.
• He/she helps to manage the customers’ experience with the company and its employees.
• Assist with and accept delegated tasks from the Sales Manager.
• Other duties may be assigned, that may or may not include the following: pick-up & delivery of materials, supplies, signs, etc.
• File & proof generation, follow-up on proofing with customers, lead generation activities which will include early morning or evening meetings.
• Ensure all estimates produced reflect scope of work required by the customer.
• Ensure sales goals are achieved.
• Ensure estimates written to achieve company gross profit goals.
• Ensure necessary briefing with assigned Project Manager is completed for each job sold.
• Ensure all sales paperwork is organized and job progress is maintained so as to meet management and customer expectations.
• Ensure company adopted customer service principles are understood and implemented through the sales processes.
• Ensure project pricing reflects market pricing; ability to sell on value not price.
• Ensure all customers are satisfied with services performed.
• Ensure all incoming calls related to sales activities are responded to immediately and followed up promptly.
• Ensure all authorizations are obtained prior to work beginning and proper procedures are followed when funds should be collected on jobs.

Sign and Graphic Market Manager

Signs and Graphic Market Manager