Senior Automation Engineer, ServiceNow
Tenneco
full-time
Posted on:
Location Type: Hybrid
Location: Gurgaon • India
Visit company websiteExplore more
Tech Stack
About the role
- Administer, configure, and maintain the Automation and Orchestration platforms (with secondary focus on ServiceNow) to ensure optimal performance and alignment with business objectives.
- Manage and enhance Automation frameworks, orchestration pipelines and scripting modules (with secondary support for ITSM/ITOM), with a particular focus on implementing and optimizing CSDM and application service mapping.
- Design and implement workflows, automations, and orchestrations leveraging agentic AI and ServiceNow Orchestration capabilities.
- Collaborate with cross-functional teams to gather requirements, develop solutions, and deliver process improvements through automation.
- Maintain system integrity, perform regular platform upgrades, and ensure compliance with IT best practices and security standards.
- Develop and maintain detailed documentation for configurations, processes, and customizations.
- Provide technical guidance and mentorship to junior team members.
- Support integration efforts with other enterprise systems and tools as needed.
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 7 to 10 years of proven experience as a ServiceNow Administrator, with significant exposure to Automation frameworks, orchestration pipelines and scripting modules (with secondary support for ITSM/ITOM).
- Extensive hands-on experience with CSDM and application service mapping within ServiceNow.
- Strong knowledge and practical experience in agentic AI, workflow automations, and orchestrations.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication and interpersonal abilities, with a customer-focused approach.
Benefits
- Competitive salary and benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow AdministrationAutomation frameworksOrchestration pipelinesScripting modulesCSDMApplication service mappingAgentic AIWorkflow automationsTroubleshootingAnalytical skills
Soft Skills
Problem-solvingCommunicationInterpersonal abilitiesCustomer-focused approachMentorship