TENEX.AI

Customer Engineer

TENEX.AI

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AWSAzureCloudCyber Security

About the role

  • Partner with the sales team to deliver technical expertise during pre-sales.
  • Conduct product demonstrations, proof-of-concepts (POCs), and security assessments tailored to client needs.
  • Understand and address security concerns, compliance requirements (e.g., GDPR, HIPAA, SOC 2), and risk mitigation strategies to drive deal closures.
  • Meet and exceed individual and team sales targets, consistently achieving and surpassing assigned quotas.
  • Collaborate with Customer Success managers to streamline onboarding of new clients.
  • Review client security architectures and recommend best practices for AI-driven security deployments.
  • Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations.
  • Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert.
  • Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends.
  • Provide actionable customer feedback to influence product roadmap enhancements.
  • Work with all TENEX teams to align on both customer and internal business needs.
  • Share field insights to refine GTM strategies and operational workflows.
  • Work closely with the marketing and technical teams to ensure cohesive messaging.
  • Develop and maintain deep knowledge of Google Cloud & Microsoft Azure solutions, aligning with TENEX’s strategic partnerships to deliver integrated MDR offerings.

Requirements

  • 5+ years in cybersecurity, with 5+ years in a customer-facing role (e.g., Sales Engineer, Solutions Architect, Consultant)
  • Strong understanding of cybersecurity principles
  • Familiarity with security operations platforms (e.g., SIEM, SOAR, Threat Intelligence, UEBA)
  • Knowledge of cloud security (e.g., Google Cloud, AWS, Azure) is a plus. Google SecOps or Microsoft Sentinel a strong plus.
  • Exceptional communication and presentation skills, with the ability to simplify complex security topics for non-technical audiences
  • Strong problem-solving skills, customer empathy, and experience engaging executive stakeholders (e.g., CISOs, CTOs)
  • Willingness to travel (up to 50%); valid driver’s license required. Must pass a background check and maintain up-to-date security clearances if applicable.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
cybersecuritysecurity assessmentsrisk mitigationcloud securityGoogle CloudMicrosoft AzureSIEMSOARThreat IntelligenceUEBA
Soft Skills
communication skillspresentation skillsproblem-solving skillscustomer empathyengaging executive stakeholders