TENEX.AI

Customer Success Manager

TENEX.AI

full-time

Posted on:

Origin:  • 🇺🇸 United States • Kansas

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Job Level

Mid-LevelSenior

Tech Stack

Cyber Security

About the role

  • Act as a trusted advisor to customers, ensuring they fully leverage TENEX’s MDR platform to meet their cybersecurity needs.
  • Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities.
  • Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX’s services.
  • Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements.
  • Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals.
  • Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction.
  • Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences.
  • Educate customers on best practices, new features, and enhancements to maximize their security outcomes.
  • Track and analyze customer usage data to identify trends, opportunities, and areas for improvement.
  • Facilitate contract renewals and support expansion efforts in partnership with the Sales team.
  • Travel as needed (10-15%) to meet with key customers and strengthen relationships.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services.
  • Strong understanding of cybersecurity principles, threat detection, and incident response.
  • Familiarity with SIEM, EDR, SOAR, or other security technologies is a plus.
  • Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction.
  • Strong problem-solving and analytical skills to identify customer pain points and deliver solutions.
  • Excellent communication and presentation skills, with the ability to convey complex security concepts in an easy-to-understand manner.
  • Highly organized with strong project management capabilities.
  • Ability to work independently while collaborating effectively with internal teams.
  • Passion for helping customers succeed and a proactive approach to relationship management.
  • Bachelor's degree in Cybersecurity, Computer Science, Business, or a related field (or equivalent experience).
  • Certifications such as CISSP, CISM, or CSM are a plus.
  • Ability to travel as needed (10-15%).
  • Must live in or be able to commute to the Kansas City metro (application form question).