Customer Care Representative
Tenet Healthcare
contract
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $15 - $22 per hour
About the role
- Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner. Answer the calls timely without drops/abandons.
- Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on timely, first call resolution. Document all actions during the call in proprietary software. Escalation paths are well documented, in the event of necessity.
- 1x1s and huddles with leadership to review performance opportunities, and provide coaching
Requirements
- High school education or the equivalent
- 1 – 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.
Benefits
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationproblem solvingcoachingperformance review
Certifications
high school diploma