Customer Advocate I
U.S. Department of Labor
Patient Service Rep II, Spanish Bilingual
Tenet Healthcare
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $24 per hour
Job Level
Mid-LevelSenior
About the role
- Complete both scheduling functions and registration functions with the patient for an upcoming visit during one call, providing appointment information and prep instructions.
- Financial clearance: verify patient demographic and insurance information, determine patient financial responsibility, secure payment and perform collection efforts.
- If assigned to Order Management: verify order is complete and matches scheduled procedure; index and export physician orders to correct account number.
- If assigned to complex Pre-Reg: collect and verify required patient demographic and financial data elements; determine financial responsibility; secure pre-payment for future services; create complete pre-registration account for upcoming inpatient/surgical admission.
- Complete all pre-certification requirements by obtaining authorization from insurer and/or healthcare facility.
- Adhere to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other financial clearance duties.
- Other duties as assigned based on departmental needs.
Requirements
- High school diploma or GED (required)
- Spanish bilingual required (job title: Remote Spanish Bilingual Required)
- Ability to work in a production driven call-center environment
- Familiarity with working with dual computer monitors
- Basic typing ability
- Working knowledge of Windows based computer environment
- Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously
- Extensive multitasking ability
- Strong written and verbal communication skills
- Preferred: Two plus years of college (two years in a professional, customer service-driven environment may substitute for two years of college)
- Preferred: Completion of related medical certification program
- Preferred: Telephone/call center experience
- Preferred: Pre-registration and/or scheduling experience
- Preferred: 2-3 years of customer service experience
- Conifer requires candidates to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment (may include COVID-19, influenza, and/or any future required vaccines and screenings).
