Client Account Representative
DISA Global Solutions, Inc.
Patient Contact Specialist, Bilingual, English/Spanish
Geisinger
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteSalary
💰 $15 per hour
Job Level
Junior
About the role
- Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician or diagnostic specific scheduling guidelines. Respond to non-scheduling inquiries and route calls appropriately. Coordinates and completes accurate basic registration, demographic and insurance information. Provides one-call resolution whenever possible. Processes multi-channel messages related to patient and physician requests such as appointments, referrals, prescriptions and complaints. Achieves and maintains quality and service goals related to contact center metrics. Functions as a team member to organize and prioritize responsibilities to complete daily work assignments. Assists with training initiatives for new hires. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.
Requirements
- High School Diploma or Equivalent (GED)- (Required) Minimum of 1 year-Related work experience (Required) Proficiency in computer operations, including the ability to efficiently navigate and manage tasks across multiple monitors. Adaptability in learning and using various software applications and programs. Familiarity with standard office software, web-based platforms, and proprietary systems. Ability to troubleshoot basic technical issues independently. Familiarity with medical terminology is strongly preferred.
