Tenet Healthcare

Senior Client Services Representative

Tenet Healthcare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $17 - $26 per hour

Job Level

Senior

About the role

  • Responsible for responding to complicated inquiries, working with all levels of management in other cross functional departments to ensure inquiries are research/resolved. Interpret breakdowns and trend for actionable insights. This may require communications by phone or written and includes utilization of client system, payer websites, and standard Conifer PFS operating systems.
  • Analyze all escalations by providing a detailed analysis of drivers and root causes. The would require investigating and reporting in a mechanism where data can be analyzed on a monthly basis
  • Analyze trending reports weekly for management by providing data related to issues/root causes and probable solutions with supporting elements.

Requirements

  • Bachelor’s Degree, preferably in Business or Health Care, or equivalent experience preferred
  • Extensive or minimum 3 year experience as a client relations specialist/representative or similar position preferably in the healthcare industry.
  • Independent, logical thinker with proven ability to perform detailed analysis and make recommendations.
  • Ability to mediate with internal partners for resolution of complex issues
  • Ability to exercise sound judgment in assessing risk of failures and escalate issues to management
  • Ability to be resourceful but know when to engage others for support, escalate for help or ask clarifying questions.
  • Above average communication skills - Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
  • Above average troubleshooting skills, with ability to research and articulate complex process breakdown issues with trends
  • Ability to handle high productivity standards, at exceptional quality. Requires ability to work at a rapid pace while maintaining accuracy.
  • Proficient understanding of Hospital Revenue Cycle Services
  • Proficient data entry and typing skills
  • Must be a team player – Always willing to help in whatever way possible and go the extra mile to get the job done.
  • Intermediate Microsoft Office (Word, Excel)
Benefits
  • Medical, dental, vision, disability, and life insurance
  • Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
  • 401k with up to 6% employer match
  • 10 paid holidays per year
  • Health savings accounts, healthcare & dependent flexible spending accounts
  • Employee Assistance program, Employee discount program
  • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
  • For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysistroubleshootingdata entrytyping skillsreportingroot cause analysisactionable insightscommunication analysisproblem-solving
Soft skills
independent thinkerlogical thinkingmediationsound judgmentresourcefulnesscommunication skillsinterpersonal skillsorganizational skillsteam playerability to work under pressure