Customer Services Representative

Tenet Healthcare

full-time

Posted on: 1/8/2026

Location Type: Remote

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💰 $15 - $22 per hour

About the role

Responsible for answering incoming calls from providers, health plan and members as they relate to eligibility, benefits, claims, coverage, and authorization of services.
Problem-solve and explain programs and procedures to callers
Answer/address claim payment questions with providers
Answering incoming phone calls via ACD phone system
Retrieve Voice Mails
Provide eligibility, benefits, claim, and referral status depending on the queue on which they serve
Assist in resolving issues for providers as they relate to claims, authorization and eligibility inquiries

1-3 years of customer service experience in a call center and or health care environment preferred
High school degree or equivalent required, bachelor’s degree preferred

Benefits

Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Tip: use these terms in your resume and cover letter to boost ATS matches.

problem-solvingcommunicationcustomer service