Customer Care Representative – Call Center Experienced

Tenet Healthcare

full-time

Posted on: 1/6/2026

Location Type: Remote

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💰 $15 - $22 per hour

About the role

Responsible for answering inbound customer service calls related to patient accounting questions.
Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner.
Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on timely, first call resolution.
Document all actions during the call in proprietary software.
Escalation paths are well documented, in the event of necessity.
1x1s and huddles with leadership to review performance opportunities, and provide coaching

High school education or the equivalent
1 – 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

Benefits

Medical, dental, vision, disability, and life insurance
Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer servicecommunicationproblem solvingtimely resolutioncoaching