Customer Service Representative, Bilingual
Tenet Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $22 per hour
Job Level
Junior
About the role
- Handle a large call volume while ensuring quality customer service and patient satisfaction
- Answer patient calls within the guidelines of call center metric objectives
- Ensure appropriate HIPAA compliance guidelines
- Adhere to work schedule and follow call center phone procedures
- Maintain professionalism and confidentiality
Requirements
- High School degree or equivalent required
- At least 1 year experience in a medical customer service role preferred
- Previous experience in a call center environment preferred
- Proficiency in Microsoft Outlook, Excel and Word required
- Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus
Benefits
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billing systemsGE CentricityEPICMicrosoft OutlookMicrosoft ExcelMicrosoft Word
Soft skills
customer servicepatient satisfactionprofessionalismconfidentiality
Certifications
High School degree or equivalent