Credit Analyst
Worldpay
Senior Application Analyst – Ambulatory
Tenet Healthcare
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $89,440 - $143,104 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Provide day-to-day operational support and routine maintenance for ambulatory applications
- Respond to end user requests
- Perform troubleshooting of complex issues related to system functionality and data integrity
- Follow and support standard testing methodologies for updates, changes, and patches
- Provide high quality documentation related to new or modified system configuration and support
- Communicate with vendors and other support services to install/support systems
- Maintain, check, test, troubleshoot and update all data interfaces and other system inputs/outputs
- Work directly with clinicians, staff and corporate resources to support application workflows and serve as a liaison with vendors when escalation is needed to align clinical and IT standards with department workflow, processes, and policies
- Participation in an on-call rotation
- Manage administration and maintenance of assigned information systems, including installations, conversions and upgrades
- Advise or participate in system-wide projects and reported issues
- Provide oversight of the development, delivery, and support of technology solutions to achieve optimal patient safety, financial, and workflow efficiencies
- Other duties as assigned
Requirements
- Minimum 4-years' experience providing direct application support in a healthcare environment
- Minimum 2-years direct customer service experience
- Strong troubleshooting skills in resolving end-user issues, workflow problems, and data discrepancies
- Understanding of software architecture (i.e., components, relationships, constraints)
- Demonstrates ability to manage vendor relationships including accountability to SLA and scope
- Ability to work directly with customers, vendor technology teams, internal teams, and business partners to resolve issues
- Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)
- Demonstrates ability to multi-task and meet assigned deadlines within a rapidly changing environment
- Demonstrates ability to work independently to solve business/technology problems
- Highly organized with the ability to plan and execute small-to-large projects
- Develop an in-depth knowledge of company products, procedures, applications, etc
- Passion for providing excellent customer service, innovation, strong organizational skills, decisive judgement
- Excellent written and verbal communication skills
- Participation in an on-call rotation
- Preferred: A bachelor's degree in information technology, Computer Science, Information Systems, Business Administration with technology as a core component or a closely related field
- Preferred: Knowledge of Healthcare operations, Agile methodology, Vendor management, HL7, SQL, Managed file transfer
- Preferred: Hands-on application support experience with Service Now, Athena, ModMed EMA, PACS, CPACS and other applications used in physician practices.
