Tenet Healthcare

Senior Application Analyst – Ambulatory

Tenet Healthcare

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $89,440 - $143,104 per year

Job Level

Senior

Tech Stack

SQL

About the role

  • Provide day-to-day operational support and routine maintenance for ambulatory applications
  • Respond to end user requests
  • Perform troubleshooting of complex issues related to system functionality and data integrity
  • Follow and support standard testing methodologies for updates, changes, and patches
  • Provide high quality documentation related to new or modified system configuration and support
  • Communicate with vendors and other support services to install/support systems
  • Maintain, check, test, troubleshoot and update all data interfaces and other system inputs/outputs
  • Work directly with clinicians, staff and corporate resources to support application workflows and serve as a liaison with vendors when escalation is needed to align clinical and IT standards with department workflow, processes, and policies
  • Participation in an on-call rotation
  • Manage administration and maintenance of assigned information systems, including installations, conversions and upgrades
  • Advise or participate in system-wide projects and reported issues
  • Provide oversight of the development, delivery, and support of technology solutions to achieve optimal patient safety, financial, and workflow efficiencies
  • Other duties as assigned

Requirements

  • Minimum 4-years' experience providing direct application support in a healthcare environment
  • Minimum 2-years direct customer service experience
  • Strong troubleshooting skills in resolving end-user issues, workflow problems, and data discrepancies
  • Understanding of software architecture (i.e., components, relationships, constraints)
  • Demonstrates ability to manage vendor relationships including accountability to SLA and scope
  • Ability to work directly with customers, vendor technology teams, internal teams, and business partners to resolve issues
  • Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)
  • Demonstrates ability to multi-task and meet assigned deadlines within a rapidly changing environment
  • Demonstrates ability to work independently to solve business/technology problems
  • Highly organized with the ability to plan and execute small-to-large projects
  • Develop an in-depth knowledge of company products, procedures, applications, etc
  • Passion for providing excellent customer service, innovation, strong organizational skills, decisive judgement
  • Excellent written and verbal communication skills
  • Participation in an on-call rotation
  • Preferred: A bachelor's degree in information technology, Computer Science, Information Systems, Business Administration with technology as a core component or a closely related field
  • Preferred: Knowledge of Healthcare operations, Agile methodology, Vendor management, HL7, SQL, Managed file transfer
  • Preferred: Hands-on application support experience with Service Now, Athena, ModMed EMA, PACS, CPACS and other applications used in physician practices.