Tenable

Customer Success Manager

Tenable

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Tech Stack

SFDC

About the role

  • Build and nurture trusted advisor relationships with assigned customers, ensuring solutions deliver measurable value and align with their business objectives.
  • Lead customers through the onboarding process, creating a seamless and impactful experience that sets the foundation for long-term success.
  • Meet or exceed renewal and expansion targets by fostering customer loyalty and satisfaction through proactive engagement and relationship management.
  • Monitor customer health metrics and adoption trends, leveraging data insights to proactively address risks and implement tailored strategies that enhance product utilization and value realization.
  • Conduct discovery conversations to identify customer goals, pain points, and success criteria, ensuring solutions align with their unique needs.
  • Develop and maintain a strong foundational understanding of Tenable’s product suite, including its core features and benefits, to effectively articulate value and drive adoption for customers.
  • Collaborate cross-functionally with internal teams (e.g., Territory Managers, Sales Engineers) to address customer needs and identify upsell opportunities.
  • Serve as the primary point of contact for account escalations, managing resolutions to ensure positive customer outcomes.

Requirements

  • BA/BS degree or equivalent work experience, with 5+ years in customer-facing roles, including 3+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.
  • Proven experience working with SaaS (Software as a Service) or subscription-based solutions, including driving adoption and delivering measurable customer outcomes.
  • Strong relationship management skills with the ability to serve as a trusted advisor, uncover customer goals, and align solutions to business objectives.
  • Demonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction.
  • Analytical mindset with experience leveraging customer data and insights to proactively address challenges and improve adoption.
  • Exceptional verbal and written communication skills, with the ability to effectively collaborate cross-functionally and influence internal and external stakeholders.
  • Proficiency with tools such as Salesforce.com and Google Suite, with the ability to quickly adapt to new systems and processes.
  • Strong organizational skills with the ability to prioritize, multitask, and thrive in a fast-paced, revenue-driven environment.
  • Familiarity with customer success methodologies and best practices for driving customer satisfaction, adoption, and retention.
  • Willingness to travel once per year for company events, such as the Sales Kickoff or training sessions.
Benefits
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer retentioncustomer engagementdata analysisSaaSsubscription-based solutionscustomer success methodologiesrelationship management
Soft Skills
trusted advisorcommunicationcollaborationorganizational skillsanalytical mindsetproblem-solvingmultitasking