Ten Lifestyle Group

Team Manager, Europe Travel Operations – German Speaking

Ten Lifestyle Group

full-time

Posted on:

Location Type: Hybrid

Location: Cape Town • South Africa

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About the role

  • Provide QA, coaching, and day-to-day operational support to Lifestyle and Travel Managers, ensuring consistent service excellence.
  • Manage escalations, AUX lists, crisis reporting, and cross-functional queries across European Travel operations.
  • Lead, mentor, and develop a high-performing team, including conducting performance reviews and creating structured development plans.
  • Oversee Swiss Card waivers, Centurion authorisations, and commercial checks, ensuring accuracy, compliance, and reporting integrity.
  • Maintain knowledge base content, identify system or workflow inefficiencies, and collaborate with Tech and Training teams to implement improvements.
  • Support workforce planning, role design, and cross-regional recruitment initiatives.
  • Manage supplier updates, training, and market insights to ensure a competitive and relevant travel offering.
  • Deliver monthly reporting, analyse trends, support risk management, and contribute to internal communications.

Requirements

  • Strong background as a Senior Travel Specialist with deep exposure to European corporate/premium travel markets.
  • Leadership experience managing Travel Specialists, and multi‑market operations.
  • Expertise in QA, workflow management, SLA performance, crisis response, and cross‑functional collaboration.
  • Deep understanding of European travel suppliers, loyalty programmes, and CRM systems.
  • Strong grasp of commercial accuracy rules, trends, digital tools, and operational processes.
  • Fluency in German and English (written & verbal).
  • Excellent leadership, coaching, communication, and stakeholder management capabilities.
  • Strong analytical skills with the ability to interpret data and drive improvements.
  • Resilient, organised, detail‑oriented, and confident handling complex escalations.
  • GDS certification (Amadeus/Galileo/Sabre) advantageous.
  • Professional development in leadership/travel operations beneficial.
  • Valid work authorization that permits you to live and work in South Africa.
Benefits
  • Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
  • We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
  • A competitive salary depending on experience, plus a performance-based bonus.
  • Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
  • Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
  • Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
QAworkflow managementSLA performancecrisis responsedata analysiscommercial accuracyoperational processesGDS certificationCRM systemstravel market expertise
Soft Skills
leadershipcoachingcommunicationstakeholder managementanalytical skillsresilienceorganizational skillsdetail-orientedteam developmentcross-functional collaboration
Certifications
GDS certification