Ten Lifestyle Group

Lifestyle Manager – Concierge & Travel

Ten Lifestyle Group

full-time

Posted on:

Location Type: Hybrid

Location: Barueri • Brazil

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About the role

  • Respond to client requests by phone, email, and chat, meeting appropriate response times for each channel;
  • Create service requests, manage follow-ups, and resolve issues;
  • Resolve requests in coordination with clients whenever possible;
  • Contact external suppliers, mediate and book services on behalf of clients;
  • Ensure clients are aware of all terms and conditions of our suppliers before executing any transaction;
  • Provide occasional support to leadership activities when required;
  • Support client requests from other Ten Global offices;
  • Attend meetings and internal training during working hours. Meetings are part of the Lifestyle Manager routine, such as one-to-ones (feedback), performance reviews (quarterly), and other meetings related to Ten's projects and programs;
  • Use the Ten Learning training and development platform during working hours to learn or update knowledge;
  • Thoroughly explore and fully understand each client's requests and use your concierge expertise to propose options that effectively and appropriately match the client's needs.

Requirements

  • Degree in Tourism or related fields
  • Basic to intermediate proficiency in English
  • Experience in customer service
  • Availability to work a 6x1 schedule (six days on, one day off)
  • Strong knowledge of the Microsoft Office suite
  • Experience in travel agencies, concierge services, hospitality, or tourism is desirable
  • Additional language skills are a plus
  • Commitment to supporting Ten's environmental, social and governance (ESG) goals and promoting adherence to company policies.
Benefits
  • A competitive salary based on experience.
  • Quarterly bonus, meal/food vouchers, home office allowance, health and dental plans, and referral bonus (Referral Program).
  • Hybrid work model (2 days in-office per week). You can combine working from home and the office for better quality of life!
  • Paid sabbaticals: One (1) month of paid sabbatical every 5 years of service, without using annual vacation days.
  • Working Holidays: Opportunities to travel and work from anywhere in the world!
  • Employee discounts: Access to excellent travel and entertainment discounts, just like our members enjoy!
  • Be part of our global, dynamic, and inclusive team, with diversity at its core.
  • Genuine career opportunities in a fast-paced, international company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceconcierge expertiseproficiency in EnglishMicrosoft Office suitetravel agency experienceconcierge services experiencehospitality experiencetourism experienceadditional language skills
Soft Skills
communicationproblem-solvingclient coordinationmediationleadership supportadaptabilityattention to detailtime managementinterpersonal skills
Certifications
degree in Tourism or related fields