Tempus AI

Regional Account Manager

Tempus AI

full-time

Posted on:

Location Type: Remote

Location: Florida • Illinois • United States

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Salary

💰 $75,000 - $100,000 per year

About the role

  • Lead and mentor a team of Clinical Account Associates in the execution of their duties to gain, retain, and support clients as part of the customer success organization.
  • Collaborate with the Customer Success leadership to ensure comprehensive support, including sample and order tracking, and to escalate and resolve issues efficiently.
  • Oversee the onboarding process for new clients, ensuring best practices are followed and partnerships with sales representatives are leveraged.
  • Collaborate with sales to identify and capitalize on opportunities for Tempus's algorithmic tests and add-ons.
  • Drive initiatives to improve workflow efficiencies and support care teams with effective ordering methods and workflows.
  • Analyze highest opportunities for retention in areas and coach teams to improve care teams workflow, in turn improving pTaT and customer experience.
  • Promote the adoption of online ordering through Tempus Hub and EMR integrations among the client base.
  • Conduct competitive analysis and collect feedback from accounts and sales representatives to continuously improve the Tempus experience.
  • Build and maintain strong client relationships through on-site support and regular, proactive communication.

Requirements

  • Bachelor's degree in Biology, Life Science, Business, Healthcare Administration, or a related field; Master's degree preferred.
  • 5+ years of experience in account management or sales within the healthcare or biotechnology industry, with at least 2 years in a leadership role.
  • Demonstrated success in client retention and account growth.
  • In-depth knowledge of healthcare data, AI applications, and the competitive landscape.
  • Exceptional communication, negotiation, and presentation skills.
  • Travel as needed for client engagement and team support
Benefits
  • Incentive compensation
  • Restricted stock units
  • Medical and other benefits depending on the position
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient retentionhealthcare dataAI applicationscompetitive analysisworkflow efficienciesonline orderingEMR integrations
Soft Skills
leadershipmentoringcommunicationnegotiationpresentationcollaborationproblem-solving
Certifications
Bachelor's degreeMaster's degree