Temporal Technologies

Solutions Engineer

• Help prospects understand if their application is suitable for Temporal
• Help customers & prospects understand the technical benefits and drawbacks of the Temporal platform and cloud service
• Position Temporal successfully against alternative technologies or technical patterns
• Create the conditions in customer engineering organizations that allow them to expand the number of production applications using Temporal
• Partner with Account Executives to develop and execute an overall account plan
• Own the relationship with customer technical decision-makers in evaluating and operating temporal applications.
• Travel expected to be 25-50%

Staff Solutions Architect, New Logo

Developer Relations

• Be a keen learner: You’ll work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices. You’ll gain deep expertise in container orchestration, networking, and observability while learning from complex, real-world customer use cases.
• Be a passionate problem solver: If you enjoy tackling scalability, reliability, and troubleshooting challenges in distributed systems, you’ll thrive in this role. You’ll work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users.
• Develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale.
• Independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices, with support from seasoned engineers and mentors.

Senior Developer Success Engineer

Full-stack Engineer

• Build and improve core parts of Temporal Cloud's identity platform — authentication (OAuth 2.0/OIDC, SAML), authorization (RBAC and policy-based access), and workload identity — so customers and workloads can authenticate securely
• Help keep the auth path fast and reliable to meet Temporal Cloud's SLOs through caching, token handling, and revocation strategies
• Integrate with enterprise identity providers (Okta, Entra ID, Google Workspace) and support user provisioning (SCIM), with attention to common identity threats such as token replay and privilege escalation
• Partner with Security, Product, and platform teams to ship secure-by-default patterns and contribute to IAM lifecycle and audit practices
• Write clear architecture and design docs, and contribute to the team's technical direction

Senior Software Engineer, Cloud Identity

Security Engineer

• Collaborate with product and engineering teams to integrate security principles into the design and architecture of cloud infrastructure across multiple clouds (AWS, GCP, Azure, and others).
• Secure Temporal's core platform components, including the workflow engine, task queue architecture, and worker execution model - identifying attack surfaces unique to durable, stateful distributed systems.
• Conduct threat modeling and risk assessments to identify vulnerabilities and potential attack vectors across our multi-cloud environment, with particular focus on workflow execution, task queue integrity, and client-server trust boundaries.
• Secure Temporal's gRPC-based communication layer, including mTLS certificate management, service mesh configuration, and API authentication.
• Manage cloud security posture using tools such as Wiz, including misconfiguration detection, compliance monitoring, and remediation across all three cloud providers.
• Stay current on emerging cloud security standards and guidance (e.g. CSA Cloud Controls Matrix, CIS Benchmarks) and translate these into actionable internal policy.
• Able to participate in on-call rotation.

Staff Cloud Security Engineer

• Design and build Temporal Cloud's identity platform end-to-end — authentication (OAuth 2.0/2.1, OIDC, SAML, token exchange), authorization (RBAC/ReBAC/policy engines), and workload identity federation — so customers and workloads authenticate without long-lived secrets
• Scale the auth hot path to meet Temporal Cloud's SLOs: in-memory auth bundles, JWKS caching, decision caching, and revocation strategies that keep latency low and eliminate single points of failure
• Integrate with enterprise IdPs (Okta, Entra ID, Google Workspace, SAML/OIDC), own SCIM 2.0 provisioning, and threat-model identity flows against token replay, confused deputy, scope escalation, and mix-up attacks
• Partner with Security, Product, and platform teams to ship secure-by-default patterns, define IAM lifecycle and audit strategies, and shape the technical roadmap by tracking emerging standards (IETF OAuth WG, OpenID Foundation)
• Mentor engineers, maintain clear architecture docs, and engage directly with customers to understand requirements and unblock adoption

Staff Software Engineer, Cloud Identity

• Recruit, hire, onboard, and develop a team of Solutions Architects supporting Scale and Enterprise accounts.
• Establish clear performance expectations, coaching rhythms, and career development paths for direct reports.
• Foster a culture of curiosity, technical excellence, and customer obsession across the team.
• Drive consistent execution through defined processes for technical discovery, proof-of-value engagements, and deal support.
• Partner closely with Sales leadership and Account Executives to build and execute comprehensive account strategies.
• Ensure the team conducts thorough, high-quality technical discovery to identify the right use cases and champion the right solutions.
• Prioritize team resources against the highest-impact opportunities, balancing pipeline coverage with deal quality.
• Bring rigor and repeatability to the pre-sales process—from qualification through technical win—while adapting to each customer’s unique context.
• Serve as an escalation point and strategic advisor on complex, high-value engagements.
• Guide the team in positioning Temporal against competing technologies and architectural patterns with clarity and credibility.
• Ensure Solutions Architects can educate customers on both the technical benefits and the limitations of Temporal’s platform and cloud service.
• Maintain a hands-on understanding of Temporal’s product, staying close to product roadmap and engineering developments.
• Act as a voice of the customer back into Product, Engineering, and Marketing organizations.
• Work closely with Customer Success, Professional Services, and Developer Relations to ensure seamless post-sale transitions and ongoing expansion.
• Partner with Marketing on field content, competitive positioning, and event strategy.
• Collaborate with Product to surface customer needs, feature requests, and market trends.

Senior Manager, Solutions Architecture – Growth

Senior Director, Global Solutions Architecture

Product Manager

• Own the roadmap for worker deployment options, including self-hosted and serverless execution models
• Lead worker versioning initiatives to enable safe, zero-downtime code deployments with excellent developer experience
• Evolve the Temporal Worker Controller for Kubernetes to provide worker management capabilities to the Kubernetes ecosystem
• Define the path for serverless worker execution, removing infrastructure management from the developer experience entirely
• Partner with engineering to improve worker tuning, resource efficiency, and scaling behavior across diverse compute environments
• Collaborate with customers and community to understand worker deployment pain points and validate solution directions

Senior Product Manager, Scalability & Compute

• Help prospects understand if their application is suitable for Temporal
• Help customers & prospects understand the technical benefits and drawbacks of the Temporal platform and cloud service
• Position Temporal successfully against alternative technologies or technical patterns
• Create the conditions in customer engineering organizations that allow them to expand the number of production applications using Temporal
• Partner with Account Executives to develop and execute an overall account plan
• Own the relationship with customer Technical Decision makers evaluating and operating Temporal applications.

Senior Solutions Architect – New Logo

Platform Engineer

• Own positioning & messaging for Temporal’s platform infrastructure capabilities - including performance, scalability, connectivity, replication, compute, and more.
• Develop clear value propositions for how platform engineers and architects should consider running Temporal at massive scale.
• Define and evolve the Temporal Nexus storytelling and shape how Nexus fits into the broader platform and architecture narratives.
• Plan and execute product launches, announcements, and GTM campaigns related to Temporal's platform infrastructure capabilities.
• Create high-quality external content including web pages, blogs, solution briefs, case studies, decks, and sales enablement materials.
• Enable sales and solutions teams with messaging, pitch narratives, and objection handling.
• Partner with product and engineering teams to influence product strategy based on market, customer and competitive insights.

Staff Technical Product Marketing Manager – Platform Infrastructure

• Serve as a strategic technical advisor to Sales Account Executives, assisting with scoping and sizing opportunities and offering guidance on technical fit and challenges across the DACH region
• Lead customer discovery to understand architecture, constraints, and success criteria, and map those to Temporal-based solutions
• Design end-to-end reference architectures that demonstrate how Temporal fits into existing services, data stores, and infrastructure
• Build and deliver high-impact demos and technical narratives that clearly show how Temporal solves real customer pain
• Run deep technical workshops, whiteboard sessions, and proof-of-concept engagements with engineering and architecture teams
• Provide hands-on guidance on best practices for workflow and activity design, testing strategies, and operationalization of Temporal in production
• Identify and mitigate technical risks in customer projects, escalating and collaborating with Product and Engineering as needed
• Capture and communicate customer feedback and feature requests into Product, influencing roadmap and prioritization
• Contribute to reusable assets for the field, including reference architectures, example workflows, solution playbooks, and enablement content
• Represent Temporal in customer meetings, executive briefings, and at community events or conferences across the DACH market

Staff Solutions Architect

• Build and lead Global Developer Success: Hire, coach, develop, retain, and performance-manage high-performing support engineers, managers, and specialists across tiers, regions, and customer segments.
• Create the support operating system: Define SLAs/OLAs, ticket and Slack triage, queue ownership, severity definitions, tiering, escalation paths, incident communications, RCA standards, quality review, staffing, and operating cadence.
• Raise the quality bar: Move beyond CSAT alone by measuring customer effort, touches to resolution, reopen rate, handoffs, recurrence, communication quality, resolution confidence, and customer-visible ownership.
• Harden Slack and customer response: Turn premium Slack response into a defined service model with acknowledgement standards, urgent paths, conversion-to-ticket rules, coverage model, manager review, and customer-facing expectations.
• Protect Engineering focus through better support: Reduce avoidable escalations by building runbooks, diagnostics, knowledge systems, reproducibility standards, technical triage, and high-quality escalation packets.
• Lead escalation and incident discipline: Establish crisp roles for technical lead, escalation manager, communications owner, Support, Engineering, SA, Platform Architecture, and Sales. Ensure incidents and critical escalations are communicated with clarity and followed by useful RCAs.
• Build technical depth and enablement: Create career paths, training, mentorship, certification, quality review, and hands-on learning that help junior engineers become senior/staff support engineers and help senior engineers scale their expertise.
• Partner across the company: Work closely with Product, Engineering, Sales, Solutions Architecture, Platform Architecture, Customer Success, Docs, DevRel, and Services to ensure support signal turns into product, documentation, enablement, and customer lifecycle improvements.
• Use tooling and AI pragmatically: Improve routing, deflection, summaries, analytics, knowledge surfacing, diagnostics, and customer communication while measuring real operating outcomes rather than tool adoption alone.
• Represent Temporal with customers: Engage directly in strategic escalations, high-stakes incidents, enterprise support conversations, QBR/EBR inputs, and executive readouts when support experience affects customer trust.

Director of Global Developer Success

• Travel to enterprise customer sites across EMEA (approximately 50% of the time) to deliver Temporal DevDays, our flagship on-site technical enablement program, tailored to each account's use cases, architecture, and adoption stage
• Prepare and deliver hands-on labs, architectural walkthroughs, and workshop sessions that help enterprise engineering teams build confidently on Temporal
• Collaborate with Solutions Architects, Account Executives, and Customer Success to scope and prepare for each engagement and ensure strong outcomes
• Contribute sample applications, lab exercises, and reusable content back to the shared DevDays content library
• Deliver train-the-trainer sessions where appropriate
• Host semi-regular enterprise office hours for EMEA-based engineering teams
• Deliver webinars on enterprise-relevant topics, including complex workflow patterns, AI-powered agentic backends, observability, scalability, and platform integrations, scheduled to serve European time zones
• Partner with the DevDays program owner, DevRel, and field teams to identify topics and formats that matter most to enterprise audiences in the region
• Speak at and attend industry conferences, enterprise developer events, and meetups across Europe relevant to the enterprise engineering community
• Produce technical content—blog posts, tutorials, architectural guides, diagrams, and videos
• Gather structured feedback from DevDays sessions, office hours, and enterprise engagements to surface product gaps, developer experience friction, and adoption blockers from the EMEA market
• Serve as the regional voice of the enterprise developer, bringing EMEA-specific patterns and needs back to the broader DevRel, Engineering, and Product teams

Staff Developer Advocate – Enterprise – EMEA

• Travel to enterprise customer sites across APJ (approximately 50% of the time) to deliver Temporal DevDays
• Prepare and deliver hands-on labs, architectural walkthroughs, and workshop sessions that help enterprise engineering teams build confidently on Temporal
• Collaborate with Solutions Architects, Account Executives, and Customer Success to scope and prepare for each engagement and ensure strong outcomes
• Contribute sample applications, lab exercises, and reusable content back to the shared DevDays content library
• Deliver train-the-trainer sessions where appropriate
• Host semi-regular enterprise office hours for APJ-based engineering teams
• Deliver webinars on enterprise-relevant topics
• Partner with DevDays program owner, DevRel, and field teams to identify topics and formats that matter most to enterprise audiences in the region
• Speak at and attend industry conferences, developer events, and meetups across APJ relevant to the enterprise engineering community
• Produce technical content: blog posts, tutorials, architectural guides, diagrams, and videos
• Gather structured feedback from DevDays sessions, office hours, and enterprise engagements to surface product gaps, developer experience friction, and adoption blockers from the APJ market
• Serve as the regional voice of the enterprise developer, bringing region-specific patterns and needs back to the broader DevRel, Engineering, and Product teams

Staff Developer Advocate – Enterprise, APJ

• Be a keen learner:
• At Temporal, you’ll work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices. You’ll gain deep expertise in distributed systems orchestration, networking, and observability while learning from complex, real-world customer use cases.
• Our stack includes Go, Python, Typescript, Java, and .Net providing continuous opportunities to hone your programming skills in distributed systems design, testing and troubleshooting, automation, resilience engineering, and performance tuning.
• Be a passionate problem solver:
• If you enjoy tackling scalability, reliability, and troubleshooting challenges in distributed systems, you’ll thrive in this role.
• You’ll work directly with developers to troubleshoot complex issues, help them optimize performance and reliability, contribute to improving user experience, and help them be successful with using Temporal.
• You'll develop and troubleshoot implementation patterns (use cases, SDK options, code reviews), observability solutions (Grafana, Prometheus), networking issues (load balancing, DNS, ingress/egress), and infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale.
• Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or designing best practices. Don't worry—we have seasoned engineers and mentors to support you along the way!
• Be a great communicator:
• As a Senior Developer Success Engineer you will engage directly with developers, engineering teams, and product teams to understand distributed systems challenges and provide solutions that enhance scalability, performance, and reliability.
• Your insights will influence platform improvements, from enhancing observability tooling to developing self-service solutions that simplify troubleshooting (e.g., building diagnostic tools similar to Twilio’s Network Test).
• You’ll serve as a bridge between developers and Temporal engineering, ensuring that reliability, performance, and developer experience remain top priorities as Temporal scales.