Senior Developer Support Engineer

Temporal Technologies

full-time

Posted on: 9/20/2025

Origin: • 🇺🇸 United States

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💰 $117,000 - $147,000 per year

Senior

AnsibleAWSAzureCloudDistributed SystemsDNSDockerGoGoogle Cloud PlatformGrafanaJavaKubernetesPrometheusPythonTerraformTypeScript

About the role

Work directly with developers to debug infrastructure and deployment issues in Temporal environments (Kubernetes, Docker, cloud services)
Investigate and resolve performance bottlenecks, networking problems, and availability incidents
Provide clear, actionable guidance to help developers run Temporal reliably at scale
Independently drive technical solutions for complex production issues and proactively improve systems
Contribute to observability and monitoring solutions using Prometheus, Grafana, and related tools
Help improve reliability, load balancing, and ingress/egress networking for Temporal deployments
Partner closely with engineering, product, and developer advocacy teams to relay field issues and feedback
Document best practices, troubleshooting playbooks, and infrastructure guides for the developer community
Participate in on-call rotations to support production deployments and provide timely responses to critical issues

5+ years of experience in cloud-based environments as an infrastructure engineer
Proficiency with AWS, GCP, or Azure cloud platforms
Hands-on experience deploying and managing containerized services (Kubernetes, Docker, EKS, GKE)
Familiarity with cloud infrastructure and networking (load balancing, DNS, TLS, ingress/egress)
Demonstrated ability to manage services across on-premises and cloud infrastructures
Experience with monitoring/observability tools such as Prometheus, Grafana, or OpenTelemetry
Prior experience troubleshooting production performance and availability issues
Strong written and verbal communication skills; ability to explain complex technical concepts clearly
Comfort working on a remote team and collaborating across time zones
(Nice to have) Experience with infrastructure-as-code (Terraform, Ansible, or AWS CDK)
(Nice to have) Knowledge of security certificate management and implementation
(Nice to have) Background in customer-facing roles such as professional services, solutions architecture, or developer advocacy
(Nice to have) Fluency in one or more of: Python, Go, Java, or TypeScript
(Nice to have) Familiarity with distributed systems concepts and Temporal workflows