Senior Disability Case Manager
TELUS
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Colorado • Illinois • United States
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Job Level
About the role
- manage and adjudicate FMLA and other federal leaves, military leaves, state and municipal leaves, company specific leaves, STD, and ADA / PWFA claims
- conduct comprehensive case assessments by engaging employees and employer HR representatives via phone and email
- review medical certifications and documentation to ensure determinations meet regulatory requirements
- consult with internal resources to validate approval or denial recommendations
- facilitate the ADA interactive process and make reasonable accommodation recommendations
- establish appropriate RTW goals and actively support RTW planning and coordination
- ensure all claim activities align with Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs)
Requirements
- 5+ years of comprehensive experience in U.S. Absence and Disability Case Management
- strong knowledge of applicable legislation and regulatory requirements
- proven experience managing ADA / ADAAA accommodation claims and interactive processes
- excellent organizational and communication skills
- advanced computer proficiency and comfort working in a paperless, fully online environment
- Associate’s degree required; registered professional status within Disability Management or a related health field
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
FMLA managementcase assessmentsmedical certification reviewADA accommodation managementRTW planningSOP complianceSLA compliance
Soft Skills
organizational skillscommunication skills
Certifications
registered professional status in Disability ManagementAssociate’s degree