Own the Build-to-Market Transition - Serve as the accountable leader for the seamless handoff from network build to Go-To-Market activation, ensuring readiness across processes, and timing.
Orchestrate Cross-Functional Alignment - Align Construction, Marketing, Sales, Customer experience, and External Affairs around a shared market-entry plan, resolving trade-offs and dependencies to protect launch velocity and outcomes.
Safeguard Community Sentiment and Brand Trust - Ensure community engagement, communications, and on-the-ground presence during build phases reinforce trust and positively shape local sentiment ahead of commercial launch.
Translate Build Progress into Market Advantage - Convert real-time build milestones into targeted, market-ready activation plans that maximize pre-sale performance, demand capture, and early adoption.
Set Standards for Market Readiness - Define and govern clear readiness criteria (build completion, permitting, messaging, channel enablement) required to trigger Go-To-Market activation.
Proactively Identify and Mitigate Risk - Anticipate and address risks across construction delays, community issues, triage escalations, competitive response, and customer experience gaps before they impact brand or revenue.
Enable Feedback Loops and Continuous Improvement - Establish closed-loop feedback between field teams, community stakeholders, and commercial leaders to continuously refine market entry, messaging, and customer experience.
Act as Executive Point of Escalation - Serve to resolve cross-functional conflicts and critical market issues, providing clarity and direction to maintain confidence and forward motion.

Requirements

Bachelor’s degree in Business, Public Administration, Engineering, Planning, or a related field (or equivalent experience)
7+ years of experience in community relations, infrastructure development, or telecom/fibre build projects and customer experience programs
Strong knowledge of municipal and utility coordination processes
Demonstrated ability to navigate complex government and community environments
Experience working with programs at the municipal/provincial/federal level is a strong asset
Excellent communication, negotiation, and relationship-building skills
Proven ability to manage multiple priorities and deliver results under tight timelines

Benefits

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

community relationsinfrastructure developmenttelecom projectsfibre build projectscustomer experience programsmunicipal coordinationutility coordinationgovernment navigationproject managementrisk mitigation

Soft Skills

communicationnegotiationrelationship-buildingcross-functional alignmentproblem-solvingleadershipprioritizationtime managementcommunity engagementfeedback facilitation

Certifications

Bachelor’s degree in BusinessBachelor’s degree in Public AdministrationBachelor’s degree in EngineeringBachelor’s degree in Planning