TELUS

Senior Product Manager

TELUS

full-time

Posted on:

Location Type: Office

Location: Vancouver • Canada

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Salary

💰 CA$100,000 - CA$150,000 per year

Job Level

Senior

About the role

  • Design and develop a product portfolio strategy to focus on product profitability and value chain improvements from a customer and team member journey
  • Manage product roadmaps and collaborate with enabling teams for effective lifecycle management, including product introduction, optimization, and retirement
  • Own the strategy and execution of business initiatives, working with stakeholders to identify opportunities that optimize processes and deliver exceptional customer experiences
  • Foster strong work relationships with internal and external partners across TELUS, as well as external vendor partners
  • Serve as the Subject Matter Expert (SME) for our business security products
  • Drive engagement and improve experience for current and new customers
  • Architect and implement a structured approach to measure and monitor key product performance indicators through scorecards and monthly performance processes
  • Develop financial models that enable the ability to understand and track the profitability of the product throughout the entire value chain and lifecycle
  • Strategize with product managers to identify strategic and tactical plans to improve business outcomes for the product through the lens of easy to buy, easy to sell, easy to deliver, and easy to support
  • Orchestrate product governance including monthly/quarterly forums with key stakeholder groups including Marketing, Operations, Finance, Sales, and Vendor
  • Communicate and influence effectively at all layers of the organization in support of driving quality decisions
  • Conduct strategic analysis on the Product to problem solve for the short and long term
  • Prepare and deliver powerful presentations for all layers of the organization including executives
  • Represent the team on cross-functional strategic programs requiring product influence and input
  • Manage and execute product strategies by supporting projects that involve operational process development
  • Grow the product portfolio by launching new products and expanding distribution channels

Requirements

  • You can find insights from data and use them to develop strategic and tactical plans
  • You are known for your collaborative attitude and teamwork with others
  • You look at opportunities from 20,000 feet but know how to execute solutions at 10 feet
  • You are a self-starter with a curious and tenacious nature; you actively seek out change through critical questioning, innovation, service, and continuous improvement
  • You are not afraid to dig deep and find opportunities for improvement on your own
  • You can influence people through spirited teamwork, partnership, facts, and data
  • You have a track record of influencing change through change management, program management, project management methodologies, practices, and processes
  • Your peers and other leaders believe you are a great coach in developing organizational capabilities
  • You are astute and able to understand key financial concepts associated with the profit and loss of products
  • Bilingual (French speaking) is an asset
  • MBA or equivalent experience
  • Knowledge of physical security, including video monitoring and intrusion detection
Benefits
  • Comprehensive total rewards package highlighting competitive salary and bonus structures
  • Minimum 3 weeks of vacation
  • Flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product portfolio strategyproduct lifecycle managementfinancial modelingperformance indicatorsstrategic analysischange managementprogram managementproject managementoperational process developmentproduct governance
Soft Skills
collaborative attitudeteamworkself-startercurious naturetenacious natureinfluencing skillscoachingcritical questioninginnovationcontinuous improvement
Certifications
MBA