TELUS

Critical Incident Counsellor

TELUS

contract

Posted on:

Location Type: Hybrid

Location: Halifax • Canada

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About the role

  • Respond promptly to requests for on-site critical incident intervention services.
  • Provide comprehensive crisis management and post-traumatic interventions, including individual and group crisis interventions, debriefings, and corporate client consultations.
  • Perform a preliminary assessment of the workplace situation and offer coaching and support to managers.
  • Manage the first impression onsite while adapting to the workplace culture to ensure the support provided is clinically appropriate and representative of the client group.
  • Consult with the CI Supervisor and relevant stakeholders as needed.

Requirements

  • Master’s Degree in Counselling, Psychology, Social Work, or a related field
  • Active membership with a professional college or relevant governing board (ie RSW, LCT, etc)
  • Able to practice without supervision
  • Minimum five (5) years of post-master’s clinical experience.
  • Completion of Critical Incident Stress Management (CISM) training or equivalent highly preferred
  • Professional Liability Insurance coverage
  • Experience in conducting group debriefing and defusing support
  • Strong interpersonal awareness and exceptional first impression skills
  • In-depth knowledge of different work environments and organizational structures with experience in workplace crisis management
  • Flexible schedule, with the ability to accept referrals with minimal notice
  • Profound understanding of trauma, its symptoms, and the ability to offer psychoeducation and address related questions
  • Proficiency in facilitating both group and one-on-one interactions
  • Experience in supporting first responders highly preferred
  • Must be flexible and accessible, with the ability to periodically respond to requests at any time during weekdays and weekends
Benefits
  • A supportive, values-driven culture that prioritizes diversity, equity, and belonging
  • A growing network of experienced clinicians for collaboration and peer support
  • Steady stream of well-matched clients to help grow and sustain your practice
  • Access supervision, peer consults, and ongoing learning opportunities
  • Bi-monthly billing, prompt payments, and compensation for no-shows or late cancellations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Crisis managementPost-traumatic interventionsGroup debriefingCoachingPsychoeducationWorkplace crisis managementCritical Incident Stress Management (CISM)Clinical experienceIntervention servicesSupport for first responders
Soft Skills
Interpersonal awarenessExceptional first impression skillsFlexibilityAdaptabilityCommunicationCoachingSupportCrisis interventionTeam collaborationClient consultation
Certifications
Master’s Degree in CounsellingMaster’s Degree in PsychologyMaster’s Degree in Social WorkActive membership with a professional collegeProfessional Liability InsuranceCritical Incident Stress Management (CISM) training