TELUS

Client Service Manager – DB Pension Admin

TELUS

full-time

Posted on:

Location Type: Office

Location: Hartford • Connecticut • Massachusetts • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Maintain and enhance relationships with new and existing Defined Benefits (DB) clients
  • Ensure client satisfaction through periodic meetings and discussions
  • Collaborate closely with sales, record-keeping, and operations associates
  • Participate in sales final presentations as needed
  • Demonstrate proven excellent customer service skills and progressive probing skills
  • Participate in business-wide projects to drive successful outcomes
  • Excel in CSM project delivery by implementing and maintaining robust project management practices
  • Drive accountability through regular review sessions
  • Proactively manage risks and maintain comprehensive project documentation

Requirements

  • B.A. or B.S. degree required, or equivalent retirement industry work experience
  • Minimum of three years of relationship management or plan administration experience
  • Defined Benefit (DB) experience
  • Project Management experience
  • Knowledge and understanding of Pension Industry and competitive environment
Benefits
  • TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity.
  • We offer accommodation for applicants with disabilities, as required, during the recruitment process.
  • A bit about us
  • We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
  • We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementrelationship managementplan administrationcustomer servicerisk managementproject documentation
Soft Skills
communicationcollaborationaccountabilityproblem-solvingcustomer satisfaction