TELUS

Trade Analyst – Deductions

TELUS

full-time

Posted on:

Location Type: Hybrid

Location: Yerevan • Armenia

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Tech Stack

ERP

About the role

  • Drive deduction resolution excellence by managing the complete lifecycle of trade deductions, from initial processing through final resolution, ensuring accuracy rates that exceed industry standards.
  • Collaborate with account managers and clients to coordinate documentation collection, resolve complex deduction scenarios, and maintain transparent communication throughout the resolution process.
  • Analyze and match claims using advanced Excel techniques and portal systems, identifying patterns and discrepancies that protect our clients' financial interests.
  • Partner with distributors and corporate users to retrieve critical documentation, navigate customer portals, and ensure timely backup submission for pending deductions.
  • Maintain comprehensive transaction records that serve as the foundation for audit trails, process improvements, and client reporting requirements.
  • Support continuous improvement initiatives by documenting portal procedures, creating process enhancement recommendations, and contributing to team training programs.
  • Monitor quality control standards through daily audits of deduction statuses, ensuring compliance with client-specific rules and identifying potential system issues.
  • Coordinate with technical teams by creating JIRA tickets for automated portal issues and communicating system improvements that enhance operational efficiency.

Requirements

  • Advanced Excel proficiency including pivot table creation, complex data manipulation, and summary reporting capabilities
  • Strong analytical mindset with proven ability to identify patterns, resolve discrepancies, and maintain attention to detail in high-volume environments
  • Excellent communication skills for collaborating with internal teams, external clients, and distributor partners across various communication channels
  • Database management experience with ability to navigate multiple portal systems and maintain accurate transaction records
  • Time management expertise to handle daily workflow demands while meeting processing turnaround time requirements
  • Problem solving orientation with experience resolving complex documentation and matching challenges
  • Team collaboration skills including ability to provide coverage for colleagues and contribute to training initiatives
  • Experience with JIRA or similar ticketing systems for process improvement and issue tracking
  • Knowledge of trade promotion management software or consumer goods industry deduction processes
  • Familiarity with ERP systems and automated financial processing workflows
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
advanced Excelpivot tablesdata manipulationsummary reportingdatabase managementtransaction record maintenanceproblem solvingtrade promotion management softwareERP systemsautomated financial processing workflows
Soft Skills
analytical mindsetattention to detailexcellent communicationtime managementteam collaboration