TELUS

TPM Delivery Manager – Team Lead

TELUS

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Senior

About the role

  • Lead, mentor, and develop a team of Solution Architects and Business Consultants
  • Build and scale the consulting services team to meet growing business demands and market opportunities
  • Establish clear performance metrics, career development paths, and coaching frameworks to maximize team potential
  • Drive knowledge sharing and best practice development across the team to elevate service delivery quality
  • Oversee end-to-end delivery of consulting engagements from solution design through implementation, training, and hypercare
  • Ensure projects are delivered on time, within scope, and exceed customer expectations
  • Define and optimize service delivery methodologies, frameworks, and standards
  • Monitor project health, resource allocation, and capacity planning
  • Serve as an executive sponsor and trusted advisor for strategic client accounts
  • Build and maintain strong C-level relationships with key customers in the CPG industry
  • Identify expansion opportunities within existing accounts and drive adoption of additional services

Requirements

  • 8-10+ years of progressive experience in solution architecture, business consulting, or professional services within enterprise software or SaaS environments
  • 3-5+ years in a leadership role managing consulting, professional services, or implementation teams
  • Proven CPG industry expertise with strong understanding of consumer goods functions including demand planning, sales, finance, trade spend management, accruals & settlements, and Revenue Growth Management (RGM)
  • Track record of building and scaling high-performing teams with demonstrated success in hiring, developing, and retaining top talent
  • Client relationship management experience at executive levels with ability to influence and advise C-suite stakeholders
  • Strong business acumen with experience managing P&L, budgets, or business unit performance metrics
  • Excellent communication and executive presence - ability to present to senior leadership, facilitate workshops, and drive consensus across diverse stakeholders
Benefits
  • Opportunity to lead and shape a growing consulting practice within TELUS Agriculture and Consumer Goods
  • Collaborative, innovative culture with commitment to professional development
  • Exposure to industry-leading TPM solutions and cutting-edge technology
  • Ability to make a meaningful impact on customer success and business growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
solution architecturebusiness consultingprofessional servicesSaaSdemand planningsalesfinancetrade spend managementaccrualsRevenue Growth Management
Soft Skills
leadershipmentoringcoachingcommunicationexecutive presenceclient relationship managementinfluencingteam buildingperformance managementconsensus building