Delivery Manager
TELUS Digital
full-time
Posted on:
Location Type: Hybrid
Location: Charlottesville • Massachusetts • North Carolina • United States
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Salary
💰 $100,000 - $160,000 per year
About the role
- Drive product development, leading the creation of products that are critical to our clients’ businesses
- Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
- Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
- Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
- Encourage sustainable flow for your team while focusing on key client objectives
- Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
- Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods
- Engage directly with clients, managing the account details, project scope, and relationship
Requirements
- 7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
- Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
- Demonstrated empathy, experience, and confidence in managing software projects with complex scope and with multiple external/client executive stakeholders
- An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management issues, etc.)
- Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
- You have a blend of business, user experience, and software project management acumen, and a mindset of motivating clients and 3rd party counterparts to be collaborative partners
- You've managed projects in which you mentor other product, development, design, and testing team members
- Professional or personal experience utilizing AI tools
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementsoftware developmentUX designimplementationdeploymentAPI managementbug managementtechnical problem solvingclient servicescustom software development
Soft Skills
communicationempathycollaborationleadershipflexibilityadaptabilitymentoringdecision-makingrelationship managementworkshop facilitation