Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes.
Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration.
Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops).
Partner with global delivery centers to optimize staffing, velocity, and cost structures.
Build trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities.
Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization.
Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue.
Ensure contract alignment, SOW clarity, and operational governance are fully adhered to.
Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs.
Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments.
Support internal initiatives, including interviewing, training, methodology development, and delivery playbook evolution.
Lead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locations.
Provide clear direction through complex engagements; empower teams with real-time feedback and career development.
Build a culture of accountability, collaboration, and delivery excellence.

Requirements

10+ years in telecom delivery leadership, managing multi-tower programs and engineering teams.
Demonstrated success running large accounts ($30M+) with mixed delivery models (staff aug, agile projects, managed services).
Deep experience with telecom systems engineering – including CPQ, order management, provisioning, billing, buyflow, and OSS/BSS flows.
Hands-on familiarity with Netcracker, Amdocs, AWS for Telecom, and Google Cloud for Telecom.
Knowledge of open-source engineering stacks and cloud-based modernization patterns.
Strong command of reporting and operational tools (Tableau, Jira, etc.).
Executive-grade communication – clear, concise, persuasive.
Proven ability to navigate complex political environments and influence across long-standing stakeholder groups.
Strong analytical thinking and financial acumen with a focus on forecast accuracy and profitability.
Experience leading distributed teams across multiple geographies and cultures.
Bachelor's degree or MBA in Engineering, Computer Science, or Business.

Benefits

Offers Equity
Offers Bonus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

telecom delivery leadershipmulti-tower program managementengineering team managementtelecom systems engineeringCPQorder managementOSS/BSS flowscloud-based modernization patternsfinancial acumenforecast accuracy

Soft Skills

relationship intelligencestakeholder orchestrationexecutive-grade communicationanalytical thinkinginfluencecoachingempowermentcollaborationaccountabilitydelivery excellence

Certifications

Bachelor's degree in EngineeringBachelor's degree in Computer ScienceBachelor's degree in BusinessMBA