Customer Service Specialist – Video Teleconferencing (VTC)

Telstra

full-time

Posted on: 1/15/2026

Location Type: Hybrid

Location: Canberra • Australia

✨ AI Apply

About the role

Be the go-to expert for VTC hardware/software setup, troubleshooting, and maintenance.
Own the end-to-end customer experience—from logging requests to resolution.
Collaborate across Telstra teams and third-party suppliers to meet service levels.
Keep customers informed with clear, timely updates.
Champion Telstra’s values and safety standards in every interaction.

NV2 Security Clearance (essential)
ITIL knowledge and relevant ICT qualifications (highly desirable).
Adaptability in fast-changing environments.
Accountability and ownership of outcomes.
Passion for exceeding customer expectations.
Commitment to health, safety, and environmental standards.
Strong troubleshooting, problem-solving, and communication skills.
Basic troubleshooting – able to assist users with common technical issues (e.g., connectivity, login problems, audio/video setup
Experience in AV/VC technical environments and customer service or service desk roles (desirable)
Familiarity with tools like CISCO TMS, PEXIP, Polycom Clarity Manager (desirable).

Benefits

Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)

Tip: use these terms in your resume and cover letter to boost ATS matches.

troubleshootingAV/VC technical environmentsICT qualificationsbasic troubleshootingconnectivity issueslogin problemsaudio/video setup

adaptabilityaccountabilityownershipcustomer servicecommunicationpassion for exceeding customer expectations

NV2 Security ClearanceITIL knowledge