Forward Deployed Engineer
Telnyx
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Tech Stack
About the role
- Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand
- Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC
- Lead POCs, pilots, and production launches from whiteboard to go-live
- Own customer outcomes—stay engaged until the solution is live and stable
- Collaborate directly with Product and Engineering to shape the roadmap based on field insights
- Create clear technical documentation, runbooks, and maintainable solutions for handoff
- Troubleshoot and resolve complex integration issues alongside customer teams
Requirements
- CS degree or equivalent experience
- 3+ years building software or doing technical consulting
- Proficiency in multiple languages: Python, Node.js, Go
- Strong API fluency, event-driven thinking, and cloud-native instincts
- Exposure to SIP, WebRTC, or real-time voice/messaging systems
- Ability to translate "it's not working" into root cause
- Comfortable working on customer sites and in high-stakes technical conversations
- Based in San Francisco—this is a hybrid role with travel
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PythonNode.jsGoAPI fluencyWebRTCTelnyx APIsAI Voice Assistantsevent-driven thinkingcloud-native developmenttroubleshooting
Soft Skills
customer engagementtechnical consultingcommunicationproblem-solvingcollaborationdocumentationleadershipadaptabilitycritical thinkingstakeholder management
Certifications
CS degreetechnical certifications