Telnyx

Social Media Intern

Telnyx

internship

Posted on:

Location Type: Hybrid

Location: Castle Rock • Colorado • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Entry Level

Tech Stack

VoIP

About the role

  • Join Telnyx’s AEO team for a 4-week internship focused on real-time social media engagement and community management across LinkedIn, X (Twitter), and Reddit.
  • Actively monitor LinkedIn, X, and Reddit for mentions, questions, and discussions involving Telnyx.
  • Thoughtfully engage with relevant posts, threads, and comments to support brand presence and credibility.
  • Respond to frustrated or confused users with clarity, empathy, and accuracy, escalating issues when appropriate.
  • Identify recurring themes, bugs, or confusion and surface insights to Support, Product, or Marketing teams.
  • Communicate in a professional, calm, and technically competent tone aligned with Telnyx standards.
  • Develop a strong understanding of telco, VoIP, and developer conversations happening in public forums.

Requirements

  • Clear communicator who can explain technical ideas simply and calmly.
  • Thick-skinned and composed when dealing with public criticism or angry users.
  • Chronically online (in a good way)—you understand how LinkedIn, X, and Reddit actually work.
  • Detail-oriented, avoiding misinformation and sloppy public responses.
  • Growth mindset—eager to learn telco products, support workflows, and brand communication.
  • Important: This is not a meme-posting, or “brand Twitter” role. It is a customer-facing engagement role that requires professionalism, restraint, and judgment.
  • Pursuing a bachelor’s in communications, marketing, journalism, or similar.
  • Experience managing or moderating social media accounts or online communities.
  • Familiarity with SaaS, developer tools, or technical products is a plus.
  • Availability for 40 hours/week.
Benefits
  • Unpaid. You’ll gain experience at a world-class tech company.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
social media engagementcommunity managementmonitoringresponding to user inquiriesissue escalationinsight identificationtechnical communicationdetail orientationcustomer engagement
Soft skills
clear communicationempathycomposuregrowth mindsetprofessionalismrestraintjudgment