Telligen

Account Director

Telligen

full-time

Posted on:

Location Type: Hybrid

Location: Boston • District of Columbia • Maryland • United States

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Salary

💰 $172,000 - $227,000 per year

Job Level

Lead

About the role

  • Provide senior-level account management and executional oversight for a portfolio of population health and quality measurement programs, including Medicaid quality initiatives
  • Lead the end-to-end delivery of large, complex Medicaid quality measurement and population health programs, including HEDIS, CMS Core Sets, and value-based payment initiatives
  • Oversee multi-scope, data-intensive contracts encompassing measure development, calculation, reporting, and performance analytics
  • Provide strategic and operational oversight of healthcare data environments, including claims and clinical data integration, data validation, and quality measurement systems
  • Partner with technology and analytics teams to ensure effective use and performance of data platforms, reporting tools, and client-facing portals
  • Serve as the primary senior-level client lead, building credibility and trusted relationships with state agency stakeholders and executive leadership
  • Translate complex technical, quality, and performance information into clear, actionable insights for diverse audiences
  • Lead and develop cross-functional teams, including direct management of manager-level staff and oversight of large, matrixed teams
  • Set strategic direction for assigned accounts, balancing hands-on program knowledge with executive-level planning and long-term roadmap development
  • Identify risks and opportunities within programs and proactively drive solutions that improve outcomes, client satisfaction, and contract performance
  • Support portfolio growth by identifying expansion opportunities, contributing to proposals and RFP responses, and strengthening existing client relationships

Requirements

  • Bachelor’s degree required; Master’s degree preferred
  • Demonstrated experience leading large-scale, complex healthcare programs, preferably supporting Medicaid and/or Medicare quality measurement and population health initiatives (e.g., HEDIS, CMS Core Sets, value-based payment programs)
  • Proven ability to manage end-to-end delivery of multi-scope, data-intensive contracts, including quality measure development, calculation, reporting, and performance analytics
  • Strong understanding of healthcare data ecosystems, including claims, clinical data integration, data validation, and performance measurement systems
  • Experience overseeing healthcare IT and data platforms, including data warehousing, reporting portals, and payer-facing systems
  • Established success in client relationship management, with the ability to build credibility and trust with state agency stakeholders and executive leadership
  • Demonstrated leadership of cross-functional teams, including direct management of manager-level staff and oversight of larger, matrixed teams (15+ individuals)
  • Ability to quickly develop domain credibility in complex programs and lead teams with deep subject matter expertise
  • Strong strategic mindset, with the ability to transition from hands-on program immersion to executive-level oversight and long-term planning
  • Proven track record of supporting business development and portfolio growth, including identifying opportunities, contributing to proposals, and expanding existing client relationships
  • Excellent communication and executive presence, with the ability to translate complex technical, quality measurement, and population health concepts into clear, actionable insights for diverse stakeholders.
Benefits
  • Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.
  • Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.
  • Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.
  • Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementhealthcare program managementquality measurementdata analyticsperformance measurementdata validationmeasure developmentreportingdata integrationvalue-based payment
Soft Skills
leadershipclient relationship managementstrategic planningcommunicationteam managementproblem-solvingcredibility buildingtrust buildinginsight translationcross-functional collaboration
Certifications
Bachelor's degreeMaster's degree