Telestream

SDET

• Telestream provides world-class live and on-demand digital video tools, workflow solutions and quality monitoring capabilities.
• Join Telestream’s QA automation team as a Software Engineer in Test.
• Work on products used in high profile live events such as sports, music, and reality television.
• Build the sophisticated engineering backbone for media processing and streaming services.
• Collaborate directly with developers to ensure code quality from the start.

Software Engineer in Test

Salesforce Developer

• **What You Will Do**
• **Platform Development and Architecture**
• - Design, develop, and deploy custom Salesforce solutions using Apex classes, triggers, batch jobs, and Lightning Web Components (LWC).
• - Architect and maintain integrations across Sales Cloud, Service Cloud, Marketing Cloud, and CPQ, ensuring data consistency and process alignment.
• - Troubleshoot and resolve complex Apex code issues, governor limit violations, integration failures, and platform bugs across the full org.
• - Perform data migrations, deduplication, and enrichment activities while maintaining strict data integrity standards.
• - Monitor org health, including security, performance, technical debt, and release readiness across sandbox and production environments.
• - Support release management activities, including change sets, package deployments, and post-deployment validation.
• **Revenue Cloud and AI Capabilities**
• - Contribute to the development and deployment of Revenue Cloud (RCA), including product catalog, pricing engines, quotes, discount approval, renewal processes, and contract amendment logic.
• - Configure, maintain, and expand AI agentic capabilities within the Salesforce org, including Agentforce, Einstein features, and prompt templates to support intelligent automation across the organization.
• **Collaboration and Code Quality**
• - Collaborate with Revenue Operations and business stakeholders to gather requirements and translate them into scalable, maintainable technical solutions.
• - Conduct code reviews, enforce development best practices, and maintain documentation to support long-term platform health.
• - Partner cross-functionally with Sales, Support, Marketing, and Finance to ensure Salesforce capabilities align with business priorities and operational workflows.

System Administrator

• Support and maintain Telestream's internal IT infrastructure, including on-premises and cloud-based systems
• Resolve complex user support issues
• Collaborate closely with the global IT team
• Ensure systems are reliable, secure, and well-maintained

Systems Administrator

DevOps Engineer

• Design, deploy, and administer production Kubernetes clusters, including workload scheduling, namespace management, RBAC, network policies, and cluster upgrades
• Design and maintain continuous integration/deployment pipelines to automate testing and deployment, including Kubernetes-native delivery workflows using Helm and ArgoCD or equivalent
• Track software performance, fixing errors, troubleshooting systems, implement preventative measures to ensure smooth workflows
• Implement and manage infrastructure.
• Utilize Terraform or CloudFormation for IaC management
• Optimize cloud resources by implementing cost-effective solutions
• Collaborate with various teams to ensure smooth deployment
• Monitor and create new processes based on performance analysis
• Implement security best practices, including automated compliance checks and secure code deployment
• Manage the technical roadmap, architecture while mentoring SRE and DevOps Engineers. (Player/Coach)
• Hire, coach, and manage a team of DevOps engineers and Site Reliability Engineers.
• Define DevOps/Platform roadmap aligned with business goals (e.g., cloud cost optimization, automation maturity).

DevOps/SRE Team Lead

Technical Account Manager

• Serve as the primary, day-to-day technical point of contact for a defined set of our largest and most strategic accounts, owning issues from first contact through resolution.
• Develop deep familiarity with each account's environment, including how Telestream products are deployed, configured, and integrated within their operational workflows.
• Proactively monitor account health and product performance, surfacing potential issues early and recommending preventive actions before customers feel impact.
• Respond with urgency to critical issues at named accounts, providing immediate diagnostic support and engaging the right internal resources without delay, including after hours when the situation requires it.
• Educate customers on product features, best practices, and configuration optimization so they get full value from their Telestream deployment.
• Conduct quarterly business reviews and coordinate recurring touchpoints with customer and internal stakeholders to review issues, plan ahead, and stay aligned on upcoming projects.
• Navigate across Telestream to rally the right resources, partnering with Engineering on bug fixes and product enhancements, Professional Services on deployment work, Product Management on roadmap and feature feedback, and Sales when customer needs carry commercial implications.
• Serve as the single internal point of coordination for everything technical related to your accounts, ensuring every team engaging with the customer has the context they need to deliver.
• Maintain accurate, detailed records in Salesforce for all customer interactions, open issues, escalation status, and resolutions, and document software and hardware defects in Jira with the detail Engineering needs to act.
• Track key account metrics, including open case volume, resolution times, escalation frequency, and recurring issue patterns, and use this data to inform proactive support actions and internal reporting.
• Stay current on Telestream's full product portfolio across Workflow, Measurement, and Professional, and keep pace with evolving industry standards, media workflows, and broadcast infrastructure developments.
• Participate in an on-call rotation as needed to support live products and our global customer base.

Financial Planning and Analysis

• **The Opportunity**
• Our sales engine runs on clean data, fair commissions, and clear insight into what is actually working. That is where you come in. As our Financial Analyst, Sales Performance and Compensation, you will own the numbers behind every payout and pipeline conversation, partnering with sales leaders to turn raw CRM data into decisions that move the business forward.
• This is a hybrid role by design (about 60% commission execution, 40% performance analytics), giving you both the rhythm of recurring close cycles and the variety of strategic deep dives. If you love spreadsheets, dashboards, and the satisfaction of getting it exactly right, you will feel at home here.

Financial Analyst – Sales Performance, Compensation

Support Engineer

• **About Telestream**
• Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. We’re looking for a hands-on technical leader to manage the support team responsible for keeping those systems running at peak performance.
• **Location: Remote US**
• ***Candidates must be legally authorized to work in the United States. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future.***
• __**Role Overview**__
• As the Manager of Technical Support for our Content Management portfolio, you’ll lead a team of nine technical support professionals who serve as the front line for customers running mission-critical storage, archive, and media asset management infrastructure. This is a player-coach position: you’ll set the operational direction for the team while staying close enough to the technical work to jump in on complex escalations when it counts.
• You’ll own team performance, SLA delivery, and the scheduling cadence that keeps our global support coverage running smoothly, while also partnering across engineering, product, and sales to improve how we support customers and how our products perform in the field. If you’re someone who builds high-performing teams, drives accountability with empathy, and brings genuine technical curiosity to the table, this role was designed for you.