Telestream

General

• Own end-to-end processing of our most complex, high-value, and escalated customer orders, including multi-product bundles, multi-year subscriptions, channel partner deals, and global ship-to arrangements.
• Enter, validate, and release customer orders in Business Central, checking pricing, payment terms, product configurations, discount approvals, and bookings rules against the signed quote and any approval documentation on file.
• Process the full mix of Telestream orders: perpetual software licenses, SaaS and term subscriptions, hardware appliances, professional desktop tools, renewals, add-ons, and bundled solutions that combine more than one of these.
• Coordinate every software order with our Licensing Specialist so customers receive the right product activation, license keys, and entitlement details on the correct timeline.
• Work with supply chain and production teams to release hardware shipments from our US and UK locations, confirm inventory allocation, capture serial numbers, and follow shipments through to delivery.
• Serve as the team’s senior point of expertise for order discrepancies, exception handling, and customer-specific requirements; when a customer flags a missed entitlement, a sales rep questions how an order was booked, or finance needs a transaction researched, the answer routes to you.
• Provide lead-level guidance, training, and quality coaching to our two US-based Order Entry and Inventory Specialists and our accounting team member in the UK, without formal supervisory authority.
• Establish, document, and continuously refine standard operating procedures for order entry, order processing, and inventory management so the team’s work is consistent across regions and product types.
• Partner with sales reps and deal desk to clean up incomplete order forms, validate deal terms, and confirm orders reflect the approved pricing and configuration.
• Maintain inventory records and transactions in Business Central, ensuring accuracy across software, hardware, and bundled orders.
• Monitor order processing metrics, turnaround times, and error rates on a weekly basis, and surface trends and improvement opportunities to the Corporate Controller.
• Step into close-mode rhythm at month-end and quarter-end, supporting bookings reconciliation, late-order cutoffs, and inventory adjustments alongside finance leadership.
• Provide documentation, transaction trails, and reporting in support of internal audits, external audits, and customer-facing compliance reviews.
• Protect the confidentiality of customer, pricing, and organizational information at all times.

Order Management Team Lead

SDET

• Telestream provides world-class live and on-demand digital video tools, workflow solutions and quality monitoring capabilities.
• Join Telestream’s QA automation team as a Software Engineer in Test.
• Work on products used in high profile live events such as sports, music, and reality television.
• Build the sophisticated engineering backbone for media processing and streaming services.
• Collaborate directly with developers to ensure code quality from the start.

Software Engineer in Test

Salesforce Developer

• **What You Will Do**
• **Platform Development and Architecture**
• - Design, develop, and deploy custom Salesforce solutions using Apex classes, triggers, batch jobs, and Lightning Web Components (LWC).
• - Architect and maintain integrations across Sales Cloud, Service Cloud, Marketing Cloud, and CPQ, ensuring data consistency and process alignment.
• - Troubleshoot and resolve complex Apex code issues, governor limit violations, integration failures, and platform bugs across the full org.
• - Perform data migrations, deduplication, and enrichment activities while maintaining strict data integrity standards.
• - Monitor org health, including security, performance, technical debt, and release readiness across sandbox and production environments.
• - Support release management activities, including change sets, package deployments, and post-deployment validation.
• **Revenue Cloud and AI Capabilities**
• - Contribute to the development and deployment of Revenue Cloud (RCA), including product catalog, pricing engines, quotes, discount approval, renewal processes, and contract amendment logic.
• - Configure, maintain, and expand AI agentic capabilities within the Salesforce org, including Agentforce, Einstein features, and prompt templates to support intelligent automation across the organization.
• **Collaboration and Code Quality**
• - Collaborate with Revenue Operations and business stakeholders to gather requirements and translate them into scalable, maintainable technical solutions.
• - Conduct code reviews, enforce development best practices, and maintain documentation to support long-term platform health.
• - Partner cross-functionally with Sales, Support, Marketing, and Finance to ensure Salesforce capabilities align with business priorities and operational workflows.