Order Management Team Lead

Telestream

Order Management Team Lead overseeing complex order processing at Telestream. Managing high-value orders and coordinating with the US and UK teams for accuracy in order fulfillment.

Posted 6/25/2026full-timeBeaverton • Oregon • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own end-to-end processing of our most complex, high-value, and escalated customer orders, including multi-product bundles, multi-year subscriptions, channel partner deals, and global ship-to arrangements.
Enter, validate, and release customer orders in Business Central, checking pricing, payment terms, product configurations, discount approvals, and bookings rules against the signed quote and any approval documentation on file.
Process the full mix of Telestream orders: perpetual software licenses, SaaS and term subscriptions, hardware appliances, professional desktop tools, renewals, add-ons, and bundled solutions that combine more than one of these.
Coordinate every software order with our Licensing Specialist so customers receive the right product activation, license keys, and entitlement details on the correct timeline.
Work with supply chain and production teams to release hardware shipments from our US and UK locations, confirm inventory allocation, capture serial numbers, and follow shipments through to delivery.
Serve as the team’s senior point of expertise for order discrepancies, exception handling, and customer-specific requirements; when a customer flags a missed entitlement, a sales rep questions how an order was booked, or finance needs a transaction researched, the answer routes to you.
Provide lead-level guidance, training, and quality coaching to our two US-based Order Entry and Inventory Specialists and our accounting team member in the UK, without formal supervisory authority.
Establish, document, and continuously refine standard operating procedures for order entry, order processing, and inventory management so the team’s work is consistent across regions and product types.
Partner with sales reps and deal desk to clean up incomplete order forms, validate deal terms, and confirm orders reflect the approved pricing and configuration.
Maintain inventory records and transactions in Business Central, ensuring accuracy across software, hardware, and bundled orders.
Monitor order processing metrics, turnaround times, and error rates on a weekly basis, and surface trends and improvement opportunities to the Corporate Controller.
Step into close-mode rhythm at month-end and quarter-end, supporting bookings reconciliation, late-order cutoffs, and inventory adjustments alongside finance leadership.
Provide documentation, transaction trails, and reporting in support of internal audits, external audits, and customer-facing compliance reviews.
Protect the confidentiality of customer, pricing, and organizational information at all times.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
Five or more years of experience in order administration, order management, inventory management, or a related operational function.
OR a combination of education and related experience.
Demonstrated experience as a senior or lead-level contributor on an order administration team, including informal coaching, training, or quality oversight.
Strong knowledge of order-to-cash processes, order entry workflows, and inventory management principles.
Experience handling multiple product types (perpetual licenses, subscriptions, hardware, and bundled solutions).
Proficiency in ERP systems (Business Central or similar) for order processing and inventory management.
Strong attention to detail and accuracy, with a proven track record of identifying and resolving order discrepancies.
Excellent written and verbal communication skills, with the ability to collaborate across sales, finance, licensing, and supply chain teams.
Strong organizational skills and the discipline to manage competing priorities against recurring deadlines.

Benefits

Comp & perks

Day-one medical, dental & vision coverage
100% company-paid life + disability insurance
401(k) with a sweet company match (up to 8%)
Quarterly HSA boosts & flexible spending accounts
Flexible time off (salaried) or PTO (hourly) + generous paid holidays
Pet insurance (yes, your dog gets benefits too)
Legal plan + extras like accident & critical illness coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order administrationorder managementinventory managementorder-to-cash processesorder entry workflowsERP systemsBusiness Centralorder processingdata analysistransaction research

Soft Skills

attention to detailaccuracycommunication skillscollaborationorganizational skillscoachingtrainingquality oversightproblem-solvingtime management

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in FinanceBachelor’s degree in Accounting