TeleSolv Consulting

Call Center Representative

• Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
• Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
• Share only approved and verified information and ensure all communications comply with program and company policies.
• Accurately document all customer interactions in the designated system for tracking and auditing purposes.
• Stay current on changes to procedures, FAQs, and program-related information.
• Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope.
• Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.

Contact Center Rep – On-Call

Contract Specialist

• Perform cradle-to-grave contracting functions in accordance with Federal regulations
• Prepare and post solicitation notices
• Support contract administration, modifications, and closeout activities
• Conduct and manage FPDS (Federal Procurement Data System) reporting
• Utilize acquisition systems to maintain accurate contract records
• Collaborate with program stakeholders to ensure timely procurement execution

Contract Specialist II

General

• Review electronic payroll documents submitted by contractors and subcontractors across the United States.
• Transcribe wage and project data from scanned PDFs into government-provided Excel spreadsheets.
• Capture critical data elements including:
• Employee classification and identification number
• Hourly pay rates and fringe benefits
• Union status of employees
• Name and address of construction project
• Contractor and subcontractor information
• Complete transcription assignments for surveys covering up to three years of payroll data, often with overlapping survey schedules.
• Ensure accuracy of at least 98%, as verified through random sampling by the Program Office.
• Deliver all complete and accurate survey data files within 10 calendar weeks of receipt from the Program Office.
• Provide electronic copies of all data or materials developed, as requested.
• Participate in onboarding and transition activities, ensuring smooth adoption of procedures, documentation, and communication standards.
• Adhere strictly to Government security and privacy requirements, including safeguarding Personally Identifiable Information (PII) and sensitive payroll data.
• Support continuity of operations during federal holidays, inclement weather, or emergency closures, as directed by the Government.

Transcription Assistant – Entry Level

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
• Document all interactions accurately in the company's system for tracking and auditing purposes.
• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
• Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
• Maintain confidentiality and follow all required data protection guidelines during customer interactions.