TeleSolv Consulting

Call Center Representative

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
• Document all interactions accurately in the company's system for tracking and auditing purposes.
• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
• Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
• Maintain confidentiality and follow all required data protection guidelines during customer interactions.

• Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
• Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
• Share only approved and verified information and ensure all communications comply with program and company policies.
• Accurately document all customer interactions in the designated system for tracking and auditing purposes.
• Stay current on changes to procedures, FAQs, and program-related information.
• Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope.
• Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.

Call Center Representative

Contact Center Representative – On-Call