TeleSolv Consulting

Consultant

• Support government acquisition, procurement, project management, financial tracking, and mission support operations.
• Provide acquisition, procurement, budget, logistics, and program support across complex operational environments.
• Support multiple projects, reports, trackers, and stakeholder requests simultaneously.
• Contribute to effective program execution by supporting purchase documentation, vendor coordination, funding and invoice tracking, procurement-related reporting, and process improvement activities.

Senior Acquisition Consultant

Call Center Representative

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
• Document all interactions accurately in the company's system for tracking and auditing purposes.
• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
• Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
• Maintain confidentiality and follow all required data protection guidelines during customer interactions.

Project Manager

• Experience supporting Provider Enrollment and Credentialing systems within healthcare or government environments
• Direct involvement in MMIS (Medicaid Management Information System) modernization initiatives
• Familiarity with Medicaid HR-1 and related healthcare system implementations
• Ability to manage and adapt to multiple concurrent IT implementation projects with shifting priorities
• Proven experience working in dynamic environments where project scope evolves based on agency needs
• Strong understanding of healthcare systems, eligibility, and provider management workflows
• Experience supporting large-scale system transformations in government or public sector programs
• Ability to quickly ramp up on new initiatives as project portfolios expand or change
• Demonstrated flexibility in managing non-exhaustive and continuously evolving project pipelines
• Lead cross-functional teams of business analysts, data analysts, and technical staff to deliver IT transformation projects.
• Oversee the design, development, and implementation of enterprise information systems.
• Define business and technical requirements in collaboration with product owners, subject matter experts, and development teams.
• Manage large-scale, complex IT projects as well as smaller initiatives simultaneously.
• Coordinate efforts between internal teams and external vendors to ensure successful solution delivery.
• Support business and operational teams with system analysis, testing, and validation activities.
• Prepare detailed project status reports, risk assessments, and executive-level documentation.
• Ensure proper project governance, monitoring, and compliance with established standards.
• Maintain accountability for project timelines, scope, and budget performance.
• Mentor and train staff on project management best practices and methodologies.

Information Technology Project Manager

Data Entry

• Perform high-volume data entry with accuracy and efficiency.
• Review records and documentation to ensure completeness and correctness.
• Utilize systems such as Datacap, Provider Enrollment Portal, File Director, and mainframe tools to process and verify data.
• Verify data against multiple sources using both manual and automated methods.
• Index and organize claims documentation for accurate recordkeeping.
• Apply established policies and procedures for data processing and verification.
• Conduct quality control checks to ensure adherence to standards and expectations.
• Monitor and complete assigned tasks within established deadlines.
• Support provider or stakeholder outreach and communication efforts.
• Assist with claims-related documentation, including CMS-1500 and UB-04 forms.
• Perform additional administrative and data-related duties as assigned.

Data Entry Processing Clerk

• Performing data entry activities with a high degree of accuracy
• Reviewing records and supporting documentation for completeness and correctness
• Processing, reviewing, and verifying data using multiple systems, including mainframe applications and document management platforms
• Verifying claims data against multiple sources through both manual and automated methods
• Indexing claims and associated documentation
• Applying established policies and procedures to all data entry and verification activities
• Conducting provider or stakeholder outreach as required
• Monitoring assigned activities to ensure completion within established deadlines
• Performing quality control reviews to confirm adherence to expectations
• Completing additional administrative and data entry tasks as assigned

• Serve as the primary point of contact for Government Acquisition Operations Teams, coordinating directly with Contracting Officers, Program Offices, and stakeholders.
• Lead acquisition planning efforts, including drafting Statements of Work (SOW), Performance Work Statements (PWS), Statements of Objectives (SOO), and evaluation plans.
• Conduct executive-level briefings, kickoff meetings, status updates, and acquisition workshops.
• Oversee and approve acquisition deliverables such as acquisition plans, solicitation packages, market research reports, evaluation documentation, and source selection materials.
• Ensure all deliverables are compliant with FAR, internally consistent, and ready for submission on the first review.
• Manage workload distribution and performance across cross-functional acquisition teams, ensuring timely and high-quality outputs.
• Lead Integrated Project Teams (IPTs) and facilitate collaboration across contracting, program, and stakeholder groups.
• Apply Agile methodologies (e.g., sprint planning, backlog management) to acquisition workflows.
• Oversee the full acquisition lifecycle, including planning, requirements development, solicitation, evaluation support, and contract administration.
• Identify procurement risks, implement mitigation strategies, and drive proactive resolution of issues impacting cost, schedule, or performance.
• Track procurement milestones, risks, and workload status using tools such as MS Project and reporting dashboards.
• Provide executive-level reporting and maintain visibility into acquisition performance and funding alignment.
• Drive process improvements using Lean Six Sigma and operational excellence methodologies.
• Lead lessons learned sessions and maintain acquisition templates, tools, and standardized documentation.
• Support training initiatives and ensure knowledge transfer across acquisition teams.

• Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
• Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
• Share only approved and verified information and ensure all communications comply with program and company policies.
• Accurately document all customer interactions in the designated system for tracking and auditing purposes.
• Stay current on changes to procedures, FAQs, and program-related information.
• Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope.
• Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.

Senior Acquisition Consultant

Call Center Representative

Call Center Representative

Information Technology Project Manager

Data Entry Processing Clerk

Data Entry Processing Clerk

Project Manager

Contact Center Rep – On-Call