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Contact Center Rep – On-Call
TeleSolv ConsultingOn-Call Contact Center Representative providing timely responses to public inquiries for state government program. Required to work various shifts covering Eastern Time Zones.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while providing accurate and timely responses to public inquiries. Maintains confidentiality and adheres to data protection requirements in a fast-paced, customer-facing environment.
Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsAttention to DetailData Protection Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Courteous CommunicationProfessionalismAbility to Follow ScriptsCollaboration
Tools & Technologies
Contact Center SoftwareDocumentation Systems
Industry Keywords
High-Volume Contact CenterVirtual EnvironmentData Privacy GuidelinesCustomer Interactions
About the role
Key responsibilities & impact- Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
- Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
- Share only approved and verified information and ensure all communications comply with program and company policies.
- Accurately document all customer interactions in the designated system for tracking and auditing purposes.
- Stay current on changes to procedures, FAQs, and program-related information.
- Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope.
- Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.
Requirements
What you’ll need- Prior high-volume contact center or customer service experience required.
- Experience working in a virtual or remote environment is a plus.
- Strong verbal and written communication skills.
- Ability to follow scripts and established procedures accurately.
- Strong attention to detail and documentation skills.
- Ability to work effectively in a fast-paced, public-facing environment.
- Ability to maintain confidentiality and comply with data protection requirements.
- Must be a US citizen
Benefits
Comp & perks- None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score