Own the customer relationship after deal close, serving as the primary driver of customer outcomes, adoption, and long-term account health
Lead onboarding and success planning in partnership with Account Executives, Solutions Engineers, and FDE’s, ensuring customers have a seamless experience operationalizing Teleskope
Develop and track success plans with defined milestones, business goals, use cases, stakeholders, and measurable success criteria
Run recurring calls with customers to track progress, remove blockers, align on priorities, and maintain momentum toward shared goals
Track account health using customer feedback, milestone attainment, product gaps, platform usage, and ensure we are well positioned to retain customers
Plan, coordinate and lead Quarterly Business Reviews (QBR’s), ensuring customer stakeholders understand the value delivered by Teleskope
Triage technical issues, escalating to FDE team as needed
Collaborate with Product and Engineering to translate customer feedback, prioritize key gaps, and advocate for high-value improvements
Support growth within existing accounts by identifying expansion opportunities, new use cases, and deeper platform adoption paths
Partner with GTM leadership on renewal planning and customer communications, including stakeholder mapping, renewal readiness, and executive alignment
Maintain clear customer-facing and internal documentation, including account plans, meeting notes, milestone trackers, success criteria, and escalation summaries
Help shape and scale Teleskope’s customer success motion, processes, playbooks, and reporting as the company grows

Requirements

3+ years in Technical Account Management, Solutions Consulting, or a related customer-facing role working closely with technical stakeholders
Experience owning enterprise and/or mid-market customer relationships from onboarding through renewal
Strong track record of driving adoption, managing account health, and partnering on successful renewals and expansions
Comfortable working with technical stakeholders and discussing deployments, integrations, cloud environments, and troubleshooting workflows at a high level
Able to translate technical concepts into business value for security, data, engineering, and executive audiences
Highly organized and proactive, with strong program management instincts and attention to follow-through.
Excellent communication and executive stakeholder management skills, including experience running recurring syncs, workshops, and executive reviews.
Experience working cross-functionally with Sales, Product, Engineering, and Support in a fast-paced environment.
Familiarity with modern SaaS tooling such as CRM systems, project trackers, documentation tools, and customer success workflows.
Experience in data security, cloud security, privacy, governance, or adjacent technical domains is a strong plus.
Must be based in NYC (we work hybrid, in-office Tue/Wed/Thu).

Benefits

An opportunity to help shape the core customer experience at an early-stage startup in one of today’s fastest-growing markets.
Huge opportunity to impact Teleskope's growth and success in the market, working directly with enterprise-level executives.
Room to learn, grow, and rapidly advance in your career as part of a growing team.
A beautiful office in NYC’s Financial District, with breakfast and snacks provided daily, and weekly catered lunch.
Flexible vacation and work-from-home days.
Competitive salary and meaningful equity.
Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical Account ManagementSolutions ConsultingProgram ManagementCustomer SuccessOnboardingAccount Health ManagementTroubleshooting WorkflowsData SecurityCloud SecurityIntegrations

Soft Skills

CommunicationStakeholder ManagementOrganizational SkillsProactivityAttention to DetailCollaborationLeadershipCustomer Relationship ManagementProblem SolvingAdaptability